CLMBRReviews of clmbr.com

Machine was delivered today. Was supposed to be assembled but the delivery guys said they did not know how to do it and were not told to do it. Extremely frustrating. Since it is a Saturday I am sure I will not hear from Clmbr. Thought I would put it together myself. Upon inspection of one of the uprights, the retention pin was missing and the flywheel would not turn. I suspect the pin fell out during shipping and is stuck in the track somewhere. All in all not happy right now.

Purchasing this machine is the BEST decision I've ever made. Clmbr has changed my life/health for the better. The variety of on demand classes keep me motivated and climbing every day. In addition to the machine, the Clmbr customer service reps are awesome. Each time I've had a question they've responded quickly and are always very helpful.

I wouldn’t recommend this machine. It has the potential but it’s not ready for market. I was one of the first owners and it took 3 months for them to fix my tension which I still believe hasn’t been fixed since I don’t feel the difference between 1-11. First they expect you to fix the issue via phone on a new piece of equipment. It took a few calls for them to finally send the 3rd party technician. Also, their extended warranty is a joke. They didn’t offer anything when I purchased the CLMBR but when I did see they had something available I wasn’t allowed to purchase it since it was past the 60days of trial but it took 3 months for them come check out my clmbr. Even thought it’s still under warranty they won’t allow to extend. They also claimed the founder pricing would be the best they would offer which now they are offering specials which are lower than the indiegogo pricing for the founders.

Quick,easy,very helpful and congenial. Only reason I didn't give five stars was the week's wait to get assistance.

Customer service was awesome they updated my information as requested now, I’m just waiting for a callback since, I’m moving I’m willing to pay them to relocate my climber because I don’t want to take it apart and put it together and it not work -so I want to entrust them to do it -I’m just waiting for that callback now

I have had my CLMBR for two months, and it is an awesome workout - even if you are already in decent shape! We had some issues with delivery and the initial set up, but there have been multiple app updates that have addressed the technology issues we were having. It does seem like the company is actively working to listen to users and make adjustments based on that feedback. We haven't used the OnDemand service yet - reading the reviews before I purchased, I was worried I would need to build up to taking a class, and I was right! I really enjoy the "Just Climb" option and my husband likes the "Guided Climbs", but we plan to try the streaming classes soon. Update: After writing my original review, we had a two month window where the CLMBR worked as it should. However, we started experiencing lags in the streaming and spikes in the metrics, which meant constant pauses and resets during our workouts. I have been dealing with CLMBR’s customer service since May to try and get the problems resolved. In August, I sent three emails three weeks apart before I finally got a response back! Only just this weekend did we finally get a replacement (9/9/2022), and after the first climb, we are seeing the same problems. Although I love the workout, I can’t recommend a CLMBR to anyone - I wish I would have gotten a VersaClimber.

I had questions about the CLMBR and Rheagan was able to provide all of the answers that I needed. She was very professional and friendly. She sold me on the purchase!

CLIMBR is awesome! I have Nordictrack, Peloton and Tempo and use all of them but Climbr is one of my top 2!