ClickUpReviews of clickup.com

It feels like every other time I open this app something has changed without necessity, something has broken, and everything feels a tad slower than it did the last time it was opened. The mobile app is useless. The desktop app is buggy and crashes all the time. Most views within the app need to be refreshed regularly or they get out of sync with the server. The "unlimited" plan features no end of limitations (it really ought to be called "The Limited Plan"), they show monthly prices on the plans when you ask for yearly prices, and then those prices don't even seem to tally with what you're actually charged (how can $5 x 12 months = $84?). If you downgrade your plan mid-contract it immediately removes all of the features you've paid for, so the onus is on YOU to remember to downgrade or cancel your plan at the next renewal date. Support is mostly provided by the world's densest AI chatbot which seems to exist solely to prevent you from speaking to someone who might be able to resolve the problem you're having. If you do speak to a person they'll likely just say, "yeah we're aware of that problem, we're working on fixing it ASAP." So you wait 6 months and it might eventually get sorted out, if you're lucky. The premise that this app will replace all of the other apps your business uses is an absolute nonsense. This app replaced the last project management app we used, but it's not replaced anything else because the features aren't good enough to justify the move. It's so overcomplicated for project management that I don't even want to use it for that any more either. The latest UI is even worse than the last. The speed increases promised with this update don't seem to have materialised. Something as simple as marking a task as complete sees me hunting all over the crowded UI looking for the tick box which is inexplicably minuscule. ClickUp has a lot of potential that, sadly, I don't believe it will EVER realise.

Opened a free account and directly received update and marketing e-mails from ClickUp. I properly unsubscribed two times, but their newsletters continued. Then I wrote a point-blank message to their support to unsubscribe me from all e-mails, which they confirmed. However, their annoying newsletters continued. That's why I have now deleted my account and will never ever use ClickUp again. I've also put their domain on my e-mail delete list.

As a long-time user and one who tried almost every other productivity / project management tool, I can say: ClickUp is the best you can get for this price point. The improvements the made in 3.0 make the tool feel way more robust and faster. The mobile app and widgets are limited and therefore not so useful (TickTick FTW). But if you work mainly on your PC, I can recommend ClickUp for every entrepreneur who is looking for a good project management tool!

I could not believe the average rating for Clickup could be as low as it is on here so being a slightly neurodivergent geek,I decided to dig a bit deeper. Take a look at these accounts leaving the 1* negative reviews. Isn't that interesting how ALL of their reviews are 1* bombshells? Almost as if companies pay them to character assassinate their competitors. Unfortunately Trustpilot doesn't have mechanisms (like Amazon etc) checking you've actually bought/used a product before letting you leave a review. I would only trust reviews from people on here who have left a range of varied reviews, because otherwise they either are fake reviews they're being paid to make, or they only use it as a platform to vent. Often I lean toward 3/5* reviews and they tend to give a more rounded picture. I'm sorry I can't give one of those, because having thoroughly compared about 45 project management suites over 14 years, there's a bunch I like, but Clickup is the one. I've brought it into several charities and SMEs now, but for sure would scale well in larger companies too. The further back in time you go, the more things frustrated me with Clickup. It used to be a bit buggy at times, even phases of being a touch slow, and some features were lacking, like time tracking, especially on the app. But they are excellent at listening to customers and rapidly working on the top priorities. How on earth they pack so much functionality and customisation into such a fast, beautiful UX and have a mature mobile app AND probably the best customer support of any of the competitors I've tried...really astounds me. That's not an easy recipe to get right.

ClickUp has helped our agency immensely by keeping our work organized, prioritized, and prepared for deadlines. Its features and integrations allow us to collaborate seamlessly on the platform, which leads to fewer back-and-forths with clients to clarify details and faster turnaround times for the brands we work with!

I thought they were the best, they make new updates, but once I had a problem (Approx. 2 weeks) and yesterday I went to Clickup and they deleted everything, workspace, custom fields, lists, folders, EVERYTHING, absolutely EVERYTHING, they deleted me. I don't understand anything that's happening. Can Clickup employees come in and delete everything? And no, she is not a collaborator because here I only have myself as a user, so it was not a person from my team. What do we do?? information is lost, damage from not having the information, loss of time and money, clients, etc. due to this cause. They don't respond to something urgent at a CRITICAL level to my messages, just a BOT that doesn't contribute anything. They should think about their current clients. Have a chat or support for critical cases that cannot wait. Literally EVERYTHING disappeared. It is not known how to recover because the garbage can is not there. Who knows what they are doing behind the scenes to delete everything without permission!! I have had a user practically since I started Clickup, but I never get these errors and now this happened to me...

I turned to ClickUp hoping to get assistance with a subscription issue, but was deeply disappointed with their handling of my case. After attempting to downgrade my account and failing due to insufficient information, I ended up in a situation where the service was involuntarily renewed. When I contacted ClickUp to resolve the situation, I was met with bureaucracy. They referred to their 30-day refund policy and refused to make an exception, despite the fact that I had not used their service since the previous period. The lack of flexibility and understanding for my situation is deeply disappointing. I had hoped for a more customer-oriented approach, especially considering that I had been a loyal user and tried in good faith to manage my account correctly. This experience has left a bitter taste, and I want to warn other potential customers about ClickUp's rigid policies and lack of customer focus. My advice is to be extremely cautious with their subscription terms and not to expect much flexibility or understanding from their customer service.

Solid tool in general for task management, but as they say "don't fix what ain't broke"... and I feel like that's exactly what they did with the latest update. They took away the simplicity which makes it a pain to use.