ClickUpReviews of clickup.com

For a company that claims to run the latest cutting edge project management software, their subscription model is straight out of the 1990s. Everything about account management is manual. Downgrades or seat reductions? Only possible with at least 30 days notice before the renewal period. Want to change your billing cycle? Requires an - unanswered ticket submission. Be CAREFUL choosing an annual plan with them as these conditions can make it an expensive mistake that feels impossible to get out of.

Our company has been struggling with ClickUp for months. We previously had approximately 50 seats and paid around $7,000 annually. After downsizing, we repeatedly contacted their team to reduce our seat count so we could continue using the platform with a plan that reflected our actual staffing. Despite reaching out well before renewal, we received little to no response. When renewal came around, we were still being asked to pay the full amount for seats we no longer needed. We explained that we wanted to remain customers but could not justify renewing so many unused seats. After approximately two months of unresolved communication, our account was blocked. We ultimately paid the amount, yet we are now in our second week of waiting for their billing team to respond and restore access. Our team remains locked out of our work and client information, creating serious disruption to our daily operations. Paying thousands of dollars and still being unable to access the service—with no response or clear resolution—is unacceptable. We wanted to continue using ClickUp. This experience has left us deeply disappointed in their billing support, communication, and treatment of an existing customer.

ClickUp? More like F*ckUp! On the free plan, the entire Workspace gets only 60 MB of storage. Once you exceed that limit, problems start — in our case, Chat stopped working. Support confirmed that we were using 94 MB and had also hit a separate limit on the number of Chat messages. Here’s the most absurd part: after 90 days, older messages are hidden, so we can’t access them ourselves, even though their attachments may still be taking up storage. Support found a large video in Chat, but we’re now asking them to delete the messages that ClickUp won’t let us access. ClickUp can block your Chat because you’ve reached a limit while hiding the content you need to remove to free up space. If basic communication stops working and the solution is to pay or ask support to intervene, then, in my experience, ClickUp is a F*ckUp!

Nothing wrong with the product, i just hate that when you try and cancel your subscription you literally get a million "are you sure"... "pause instead"... its actually ridicolous... just let me cancel my plan.

Total shit plattform, way to complex

Awful customer service. Sent them an email to pay my account balance and they shut my account off and did not respond to my emails and messages for 10+ days costing my team valuable time on critical path projects.

applied for a job MONTHS back, had an interview and then got ghosted. How disrespectful do you have to be to your potential employees? DO BETTER! ClickUp is a replaceable organization - focus on how you are treated as a customer, dont accept trash support or trash followup from small business.

We have been using ClickUp for some time and rely on it for our team of 50+ people and 1000+ customers. The security and reliability of the tool has been degrading to levels in which it has actively affected our team, customers, and workflow. As it is, it does not reach the quality required to a professional or corporate tool. Two bugs recently introduced disrupted our operations: - Replies for important messages where delayed for up to a month, and suddenly yesterday everybody in the team received hundreds of missed replies and important messages dating back to June. - Randomly, email addresses have started to appear in unrelated tasks/cards (that we use as a CRM to keep our customer base). This has caused our CS to inadvertedly send messages to the wrong recipients. There are other bugs that affect daily usage, we have reported some of them for a long time without answer, but they never affected our operations, reputation, and customers in such a disturbing way.