ClickMagickReviews of clickmagick.com

Quick and effective support. Top notch quality service

The response to my requests was not 100% direct. I got the gist of the response sent my way. I would love to see there be a focus for customer care departments ensure client inquiries replies be direct. If something cannot be directly addressed, then they should so. As always, customers love it when servicers provide more than expected. In my case the root of my inquiry was not address but the response was enough to suffice the general issue.

ClickMagick is a good product but the support and their payment system it's really bad. First time I signed up, I went with the $69 plan, the trial ended and they charged me for the bigger plan automatically. They said they couldn't change my plan to the $69 one to pay it and I have to pay double and they will refund me the difference. What the..?? It makes no sense. The support was awful, instead of trying to fix my problem he pointed out that I was wrong for some reason it didn't exist. Anyway, I didn't want to pay the double price so I gave up on Clickmagick until yesterday when I signed up again, the trial appeared on the sign up again, I put my company card details and the next they I receive a fraud notification from my bank and they blocked my card because of the ClickMagick transaction, instantly Clickmagick sent me a notification that they will delete my account because 'i'm not willing to pay'. My account was set up for deletion, THEY DIDN"T EVEN TRIED to let me use another card. I worked with them between 2019-2020, it was a lot better back then, now they just have some arrogant people on support and instead of trying to come to an agreement to fix your problems, they assume things on you. Never again. Rarely I leave a negative review but this time i couldn't hold it anymore. Edit after they replied: I opened a support ticket on my account before it was deleted, I also sent an email, I have all the screenshots and you never got back to me, just deleted the account. I can’t leave here my details but it was on my company name the account, not my personal name. You simply can’t accept that you treat the customers bad, I’ve seen a lot of similar problems from other customer reviews and instead of saying sorry and fixing the problem you guys still are offensive. Not recommending clickmagick to anyone, I changed from 2 stars to one star for this awful reply. Edit2: Justin custom SRL I hope you’re happy to know that it isn’t an anonymous review. Edit3: Liars. Post the messages from my first account. You charged me for the more expensive plan when I wanted the 69$ plan. I told you to charge me the plan that I want and the support person told me that it s not possible and HE said to charge me 100+ dollars or whatever was the bigger plan and then refund me the difference. It made no sense, the support guy could just set my correct plan and charge me the right amount but no, it s not possible on clickmagick. Also, on my second account I didn’t want any trial but it comes automatically when you join clickmagick. The system tried to charge me and it blocked my revolut card, I sent you screenshots and told you to let me change my credit card but YOU deleted my account directly without responding to my ticket or emails. I really can t comprehend how you guys are still on the market with this awful support and lies in reviews. I will publish a full video about this situation. We work with over 20+ digital companies and we have 6 figure revenue, do you really think I wanted to get a cheap service going on forever trials? I wanted this service to test some basic campaigns and instead I got some cheap weird support who doesn’t wanna help you, they just wanna take as much money from you as they can. For anyone that is looking for a tracking tool, go for something more expensive but with people who are correct and looking to help you. PS: you charged me after I told the support I don’t wanna use the service anymore, I still got charged the bigger amount. I requested the refund because it was a ripoff. Didn’t want that plan, eventually I got charged after I told the support that I don’t want to use the service anymore. I didn’t use your website for a month, I only used it for 10-14 days but you kept my account online even after I told you that I m gonna go use another tool. :) One good thing, after they took my money without my consent, I received it pretty fast, although I should’ve reported it as fraud.

ClickMagick is a fabulous product and have amazing customer service. You cannot go wrong when using it!

Since subscribing to CM I have found the support responsive and helpful. Particularly Sagar who is always patient in helping me to understand how to resolve the issue. Thanks Sagar.

Platform is insightful and easy to use and integrate with third party apps. Whenever needed, support is quick and solves any problems I have efficiently. Great user experience overall.

As always, my ticket was answered very fast and my question answered perfectly. I am glad I chose ClickMagick for tracking.

Very quick response and fixed my problem!