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ClickMagick (clickmagick.com) has 532 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Julian S.
ClickMagick's support team is amazing! My course instructions were outdated because of a Google UI change, and I got stuck setting up my paid ads campaign. Thankfully, Troy at ClickMagick hopped on a Zoom call and helped me walk through everything. He was super friendly and patient, and I was up and running in no time. Five stars!
Sabrina
Excellent support, very knowledgable and helpful staff
Andre A.
Fast answer
Júnia C.
The Better support team!
Amer
ClickMagick is a great tool, but even better is their fantastic support team. When my course materials didn't match the current Google interface, I got confused setting up my paid ads. The guys at ClickMagick were awesome! They offer live chat support, but I went the extra step and booked a screen-sharing session with a specialist named Troy. He cleared everything up and got my campaign on track. Highly recommend ClickMagick for anyone who wants powerful tracking with top-notch help!
Tomas S.
Not the best experience. I tried ClickMagic for our international e-shop seeing their well-made website. We never used a tracking tool before so my hopes were high. There was an intro call where there was 5 people at the same time, so it took longer to get to questions, but was helpful at the end. The problem however started when I tried to integrate one of our Shopify stores - even the most basic order and sales data were innacurrate. That was a bad sign and I started to look for other solutions. In the meantime, the support told me they will look into it but can't guarantee any success of correcting the problem because they need to check it with IT department. Anyways, I still wanted to give it a shot, however I found a better solution and forgot to cancel the account which was only still open due to my hopes of them fixing the issue. I returned to the account back after 1,5 months after I saw being charged twice. Asked nicely for a refund for the whole period since I haven't used the service. I only received a refund for one of the charges. When I wanted to discuss this, the support was suddenly not that nice and accused me of threatening them with writing a bad review after I told them I will share my honest feedback. So here it is, I believe in some cases this tool can be good, but for us running on Shopify, it was not worth it at all since we couldn't even get the full refund :) *Edit after response: Unfortunatelly, what you write is not accurate at all. The system was overreporting not underreporting. So obviously the data you claim is the most accurate was not accurate at all 😄
Response from ClickMagickApr 11, 2024
I'm sorry you had a bad experience Tomas, but our Shopify app is 100% accurate because all the data comes from Shopify. There's literally no other tracking system that could be more accurate. I reviewed your support tickets and it seems like the majority of the confusion was that after you initially installed the Shopify app you noticed that not all of the sales in the next day or two were tracked. As we explained, this is because ClickMagick can only track sales that occur after the app has been installed and we have tracked the visitor, so the numbers aren't always going to align with what you see in Shopify in the first day or two after installing our app, because you may already have people on your site and in your funnel, etc. before you installed our app. As far as the refund issue, our refund policy is clearly stated on our website, and it's linked to from the sign up page as well: https://www.clickmagick.com/refunds/ *Edit after response: What I wrote is 100% accurate. The data comes directly from Stripe, so if it was over-reporting then the only possible explanation is that there is something misconfigured in your store or tracking set up. We would have been more than happy to help, and things like this are always an easy fix. But we offered to help several times, and you never replied.
Rodney F.
I have been using ClickMagick for about 5 months now and in the past month or two I have raised support tickets with them three times. Nothing wrong with the product or how well it worked; I just didn't understand some points about how to configure and use the product. All three times they responded within a day (usually within a few hours) with either a coherent and helpful answer or a request for more information. One time they asked for the URL to my landing page and when I sent it back to them the agent debugged my webpage for me and and then sent me back the changes I needed to make and why. Another time the agent wrote back asking for some information about the URL that GoogleAds was using as the response to a click and included instructions for how to configure GoogleAds to tell me that information; I hadn't known that I could even do that. I didn't even need him to do anything else as it was obvious then what was wrong. Both in terms of timeliness and the thouroughness of the responses this is a level of customer support that I have rarely experienced in a software product.
Elyse P.
I received a quick review with step by step instructions. They were very nice and never made me feel dumb for asking lots of questions!
