phil A.
Started with them a few days ago
EDIT April 19: ClickMagick has now edited their reply to this review. They called me a liar, and their original response was very disrespectful and harsh. They’ve since edited it 3 or 4 times that you guys on Trustpilot see a "professional response" to my concern. Again instead of offering me support for "BREAKING MY CHECKOUT" they banned my account i mean its insane when you think about it. Everbody makes mistakes but this kind of behavior is dangerous for all their existing clients and future clients. INITIAL REVIEW Started with them a few days ago. Onboarding was smooth. Then we wondered and wondered why there were no orders after integrating ClickFunnels with ClickMagick. Come to find out, ClickFunnels support confirmed that ClickMagick completely destroyed our checkout, and all ad spend went into a non-working page. Support is not good. They promise fast replies and even advertise 18h/day support, but now it happened twice in a row that they just close the chat with my questions unanswered. I’ve been waiting for hours and hours. Same thing as yesterday — no reply so far. Main issue why we hired them was the tracking. We had 2 orders so far today, 0 of them tracked inside ClickMagick. Not sure what’s going wrong.
Response from ClickMagickApr 17, 2025
Hi Phil. I'm sorry you had a bad experience but allow me to share what really happened ... You submitted a total of 6 support requests. We responded to all of them within minutes or hours, with an average response time of 49 minutes. Rather than say we didn't respond, please review your emails or your ticket links below and you can see this for yourself: https://help.clickmagick.com/a/tickets/647375 https://help.clickmagick.com/a/tickets/647376 https://help.clickmagick.com/a/tickets/647427 https://help.clickmagick.com/a/tickets/647509 https://help.clickmagick.com/a/tickets/647533 https://help.clickmagick.com/a/tickets/647582 As for ClickMagick "destroying your checkout" that's just false and not even possible. Integrating ClickMagick with ClickFunnels involves setting up simple webhooks in ClickFunnels that send your sales data to ClickMagick. There is no possible way this can affect your checkout or your webpages, and this is the process ClickFunnels designed for this purpose. All I can say is, do you really think there would be hundreds of 5-star reviews above and below yours if what you're saying is true? I think maybe you just have a problem with your email or something... UPDATE: We cancelled your account because you were extremely rude and unprofessional and you started making threats. Once that happens, the relationship is over. I understand and agree that everyone makes mistakes. Are you now saying you made a mistake? If you'd like to apologize and edit your review so it's accurate, or simply remove the inaccurate review, we'd be happy to give things another try.