Cleveland ClinicReviews of clevelandclinic.org

Our experience with my grandmother after her stroke was deeply disappointing and, at times, unacceptable. While a few individual staff members were compassionate and attentive, the system as a whole failed us. Communication was chaotic. We received conflicting information from different staff members, there was no continuity, and no one seemed fully accountable for her care. We constantly had to chase people down just to understand what was happening. Care coordination was extremely poor. Therapies were inconsistent, follow-through was lacking, and we had to repeatedly push just to get basic things done. It felt like we were managing her care instead of the hospital. We were also pressured into medical decisions without clear explanations or adequate time to process options, which is completely inappropriate for a family navigating a stroke recovery. The most frustrating part was discharge. Once she left, we were essentially told “you’re on your own.” We were given little to no guidance and left to figure out complex decisions like hospice vs. therapy without real support. There are good people working here, but the lack of accountability, communication, and coordination at a system level is a serious problem. Families deserve far better during critical moments like this.

I chose Cleveland Clinic expecting professionalism and coordinated care, but my experience was the complete opposite. From the very beginning, the system felt disorganized — getting a simple appointment confirmed turned into multiple calls and still no clear answers. What made things worse was the lack of communication. Messages went unanswered for days, and when I finally spoke to someone, I was transferred around without anyone taking responsibility. It honestly felt like patients are just numbers in a system rather than people who need care. Billing was another major issue. I received charges that were never clearly explained, and trying to resolve them was nearly impossible. Every department seemed disconnected, and no one could give a straight answer. Overall, the experience was stressful, confusing, and far from what you’d expect from a reputed institution. I would not recommend it unless you are prepared to deal with poor coordination and unnecessary frustration.

Every doctor I have seen at CCF doesn't seem to know where I should go to receive any care. My foot turned blue and I went to Vascular the notes said I have blockage, and I was told that it might be a spine issue and asked for a referral for the Spine Center and was told to call even though I am nonverbal for 10 years. We don't do that. Need a PEG tube replaced, and the doctor wanted to put in a temporary tube WITHOUT removing the one that has a stopper in my stomach. We don't do that here. Saw an ENT today and he asked me what I want to do for a painful Lipoma and offered Gabapentin that does nothing. I give up CCF is worse than the VA and all they do is nothing. I'm beyond disgusted and losing my mind.

This is regarding the newer prepay policy. This is crazy to ask people to prepay such large amounts when service has not even been given yet and it has not been turned into the insurance compnay for payment so it is an "estimate" of what they think you will owe and want you to pay it up front before you even receive service. This is crazy and really comes down to another way to make money at the expense of the customer. Ridiculous

I am a patient at Cleveland Clinic in West Palm Beach and have had a deeply frustrating experience that I feel compelled to share. I was placed on blood pressure medication in early February and was asked to monitor my BP closely. When my symptoms worsened after a dosage increase — extreme fatigue, low energy, and diarrhea — I reached out to my doctor's office on February 25th via both phone and MyChart. I received no response. I followed up again on the 26th. The nurse later claimed she had called me three times and left a voicemail, yet there is no record of any missed call or voicemail on my iPhone — despite customer service being able to reach me successfully on both of those same days when tested. With no guidance from my doctor and worsening symptoms, I had no choice but to reduce my dosage on my own on the 27th. No one should have to make that decision without medical guidance. I finally secured a telehealth appointment for March 6th. I completed the extensive pre-check-in process in full. At 8:55am — five minutes before my appointment — I called the office because I had not received a call-in link. I was then informed that the doctor had called in sick and my appointment had been cancelled. I received zero notification of this. To make matters worse, I was told my rescheduled appointment would be May 6th — two full months away. When I asked to speak with a manager to share my feedback, the customer service representative told me she didn't know who the manager was. This is not the standard of care patients deserve. I will be seeking a new provider.

I had a tumor removed on my brain and went back to get 60 staples out.I was exausted and Peaches pulls up on a cart and drives me to the front door,she made me laugh so hard and made my day,Give that lady a big raise she is a Angel

I was released from there care with a blood clot in my lung and infection in my lung and a blood clot in my leg.ms.Reem Imtiaz thought I needed no help people reached out to her never heard back from her. This Dr. Picks and chooses who she will help. She finally shows up I say something to her she tells me let me think what to give u . Next thing I know she's on an emergency call( her I can hardly believe it and I am discharged with some antibiotics. Who discharges some one that messed up oh and a new med a blood thinner. Where is follow up appointment with her which I never would have went any way wouldn't have went any way., not to her. The only thing good about Cleveland clinic was there nurses their aids and the wonderful woman who has worked her ass of cleaning for years. Girls and a man nurse he knows who he is and the girls all know who I'm talking about .I love them isn't it sad when they know more than the wreck of a doctor. This is so many times I've been treated this way. Run over by car. No more I'm switching my insurance again enough is enough. She is just one of the many washed up Drs. That have been there to long. Reem I wouldn't let my dog go to u. But I'm telling u now if something happens to me don't think Cleveland clinic will not have a major lawsuit over u Reem and ur pathetic attempt to be a Dr.

Impossible to schedule an appointment. Inept bureaucracy receives referrals and then fails to open folder where request is located. Necessary to learn the CCs computer filing system and explain where referrals are located. Calls to C. Ombudsman are not answered and the CC e mail for complainst is not operational. Probably overloaded. Here in Florida, better to go to the airport and fly to NY or Chicago for medical attention or wait to die. CC is a mess.