Cleveland ClinicReviews of clevelandclinic.org

Fighting with the doctors to refill anti-biotics for a sinus infection. Low level anti-biotic that with a 10 day dose, just starts working on day 8. Put in for a refill on the 13th of August with My Chart, NO refill or a reason why not? Contacted Ombudsman and only get an AI worthless non-human. So much world classless care!

REFERRED TO DR BRADFORD SKLOW FOR RECONNECTION SURGERY HAVE TRIED TO REACH THAT OFFICE FOR TWO WEEKS NOT ONE RETURN CALL NOT ONE COURTESY RESPONSE....7 CALLS LEFT ON HOLD FOR UP TO 25 MINUTES HOW DO I CONTACT DIRECTLY WITHOUT BEING PUT THROUGH THE CALL LOOP OVER AND OVER VERY CONCERNING

As we were placed in an ER room while experiencing breathing issues, the room across from us had a 150 lb Afghan type dog with an absurd red I’ll fitting belt, long hair to the ground… disgusting. Also observed floors, walls, filthy, trash on floors and the sink in our room didn’t work for staff? Dr was thorough staff seemed good but conditions were disgusting. Will definitely try a different hospital if we feel we can safely add 20 minutes to our emergency vs risking these conditions.

This is regarding the newer prepay policy. This is crazy to ask people to prepay such large amounts when service has not even been given yet and it has not been turned into the insurance compnay for payment so it is an "estimate" of what they think you will owe and want you to pay it up front before you even receive service. This is crazy and really comes down to another way to make money at the expense of the customer. Ridiculous

At the Euclid Avenue hospital in Cleveland, the staff informed me that the cash price for a calcium scan in October 2025 was $65, as opposed to the standard insurance processing fee. However, I was unexpectedly charged $95. Despite my inconvenience of traveling across the city to their Lutheran facility to obtain this test, the hospital should have honored the cash price. University Hospital provides this service at no cost. The finance department at Cleveland Clinic stated that staff quotes will not be honored. Despite numerous complaints and poor reviews, the Better Business Bureau still rates them an A+. The Cleveland Clinic Ombudsman Office has no authority to address the accounting department. While I am deeply disappointed with the CFO at Cleveland Clinic due to ethical and legal reasons, I am satisfied with the medical care provided by the doctors. I received my truth in billing approximately 1-2 hours after the procedure. The doctor received a 5-star rating, while the CFO and accounting department received a 1-star rating. This incident highlights the concerning trend of medical care facilities prioritizing cost-cutting measures over business ethics. These facilities may overcharge customers while simultaneously collecting insurance premiums.

I have doctored at union hospital for 25 yrs. Cleveland clinic took over and not only did they not send me a statement for 9 months they then sent one saying they were going to send me to collections. That was bad enough. Now they say my Doctor visit will cost me 450.00 each visit. My appointments are 15 minutes where they take my weight, take my blood pressure and give me a script. $450.00 is my cost. This is so immoral, unethical and i will not pay for their CEO's to go on vacation. My doctor says they have to bill that way. So not only is Cleveland clinic stealing money from patients but ruining the Dr.s reputation. Makes me sick. I will go somewhere else after 25 yrs of being a patient there. I will warn people on facebook to watch for this corruption.

We've loved our provider, but in the past few years, the whole Cleveland Clinic system has just become a poop-show. Used to be able to call after hours and talk with an actual provider in the practice; now I wait on hold for anywhere from 15 minutes to 30+ (finally giving up and just hanging up) to speak to a nurse that apparently is just Googling symptoms and finding questions to ask from there. It's honestly less than useless. And then, when I try to contact a Cleveland Clinic urgent care for after hours support, no one answer (yes, within their business hours). Literally waited for an hour, even called back to make sure I didn't have the wrong number, and no one answered. I eventually called a UH urgent care and spoke to a real, live, helpful professional in under a minute. What a disappointment. Not to mention we find it harder and harder to see our actual provider at the practice unless it's scheduled months ahead of time.

Do to a clerical error on my Insurance coverage, bills that were covered by my Insurance were taken back as Blue Cross claimed I had no Insurance coverage for that period. I took four months to straighten out the problem but my insurance was restored. Blue Cross along with myself called the billing dept to let them know that the problem was being solved. We asked them to make a note on the account that we were working to have coverage restored but Cleveland Clinic said it was their policy not to. All along I was receiving notices about my pass due accounts. I understand that the bill is my responsibility and I was not ignoring the issue. I was working to get the problem solved. Cleveland Clinic should change their policy on not adding comments to customers billing accounts.