Cleveland ClinicReviews of clevelandclinic.org

Cleveland Clinic Florida is one big scam company. They incorrectly billed for my visit so I have to pay a co-payment. They're unwilling to help to correct THEIR mistake. They always make you jump through so many hoops so one would give up and pay whatever bogus charges they charged you. FRAUD company. STAY AWAY from Cleveland Clinic Florida.

Have had appt. with nuerologist for awhile, they have asked for pre visit info which I submitted, Insurance info etc. Have been receiving EMails asking for prepayment, even though I have insurance coverage, they wanted from $40 to $715.65 prepayment -- depending which EMail you read. Appt is tomorrow, I did not prepay, they called and said Doc is not available, need to resched -- good thing I did not prepay, would never get my money back. This is a old Cleve Clinic trick, did it before. They send your money back and a year later send you a bill. I'll go someplace else, scam artists.

Make sure your loved one doesn't have anything valuable on them when they're admitted/staying at the Cleveland Clinic. My uncle was admitted there for a stint, a pretty easy procedure. He left the Palm Beach Gardens Hospital/Cleveland Clinic with a new stint and with Covid. At 84, he dodged Covid for 5 years. Two days at Cleveland Clinic, he caught it. A day or two later, he was slumped on his stairs unable to breathe. He called 911 and was admitted to the hospital's ER. We was there for several days, being moved around from room to room and in and out of ICU. Somewhere along the way, his Rolex watch went missing. It was sentimental to him. We have photos of him wearing it at the hospital, his friends noted he was wearing it. Then it was gone. The hospital tried to suggest we took it. There have been news reports of this happening. Just be warned. They have no procedures for securing valuables upon intake. News reports from late 2024 and 2025 detail multiple incidents of theft at or involving Cleveland Clinic properties, including a valet who took a patient's car on a joyride and an employee who stole fentanyl. Other reports from previous years mention that patient valuables, such as wedding rings and cash, have gone missing.

Merry Christmas to Dr. Tong at Cleveland Clinic. I'm still paralyzed after your negligence during my surgery (even though you said it would "pass in a few days"!). I've lived in a wheelchair for 4 years since your mistake! Don't take yourself or your family to Cleveland Clinic! You will be just a number in their conveyor belt....

A dangerous, abhorrent working environment for patients

At the Euclid Avenue hospital in Cleveland, the staff informed me that the cash price for a calcium scan in October 2025 was $65, as opposed to the standard insurance processing fee. However, I was unexpectedly charged $95. Despite my inconvenience of traveling across the city to their Lutheran facility to obtain this test, the hospital should have honored the cash price. University Hospital provides this service at no cost. The finance department at Cleveland Clinic stated that staff quotes will not be honored. Despite numerous complaints and poor reviews, the Better Business Bureau still rates them an A+. The Cleveland Clinic Ombudsman Office has no authority to address the accounting department. While I am deeply disappointed with the CFO at Cleveland Clinic due to ethical and legal reasons, I am satisfied with the medical care provided by the doctors. I received my truth in billing approximately 1-2 hours after the procedure. The doctor received a 5-star rating, while the CFO and accounting department received a 1-star rating. This incident highlights the concerning trend of medical care facilities prioritizing cost-cutting measures over business ethics. These facilities may overcharge customers while simultaneously collecting insurance premiums.

First time I go to Cleveland clinic, and it will be the last. They charge me as outpatient hospital visit instead of office visit that brings a hefty bill. My insurance called to see if they would change it and they refused. Not only did they charge over 1k just to speak to doctor, but they also tried pushing a sonogram to be done at clinic that also has a hefty fine. They didn't mention I could go to imaging center and only pay co-pay. On top of everything else, they received by results and have not bothered to call me to discuss the results. Horrible experience never again. You live and learn

Cleveland Clinic is all about the money. Patients come second, well...more like 3rd, 4th, or 5th. I was committed to riding the Velosano, no more. I will no longer be a part of this hospital that cares so little about patients. All about money.