ClerivaReviews of cleriva.com

I thought I had ordered the 2.0 version and was kind of upset. Customer service immediately rectified the situation and got me the 2.0 version no questions asked!! Love that in a company!!

I had a issue with the wrong products shipped, the customer service representative responded quickly and was very professional. Also they corrected the issue. Thumbs 👍 great customer service.

I mistakenly ordered the wrong device. I e-mailed the company and they responded promptly and were very helpful. Very nice and easy to work with.

I already had the original NovaFlow and was interested in the newer model with the anti-bacterial blue light. I contacted the company to ask if there was any special discount for existing customers and they were kind enough to offer me a special discount code. Now THAT is what I call customer service!

I have been using the Nova buds for the past 11 months. They are easy to use and I wear them at work when I would ear plugs while also getting red light therapy for my ears. I use ear plugs at night and listen to a lot of podcasts or music through earphones so I like the idea of using red light therapy in my ears as a preventative.

Prompt relay to requests submittted

I had an issue with the first Novaflow I ordered as it was stated to be lost by the company, but they refunded me. I did wonder if it was some sort of scam but tried again and this time received it. I used it as per the instructions twice a day but wasn't sure I was getting any clear benefit. After a couple of months I thought I would try contacting Cleriva with regard to their stated refund policy. I received a quick response checking that I had been using it in the correct way and after confirming I had they fully refunded me extremely quickly. So kudos to them for their customer service, can't say fairer than that!

Great communication with their support staff, very quick to respond and provide an appropriate solution. Coney was outstanding.