Tim B.
Sadly this turns out to be a scam
Sadly this turns out to be a scam as the product isn’t really shipped. All that happens is you get emailed a “self help” pdf, no actual device comes when you order. Very disappointing
Response from ClerivaJan 21, 2026
Hi Tim, I’m really sorry to see this and to hear how upsetting the experience has been for you. I completely understand why this would feel concerning, and I’d truly like the chance to look into this properly for you. To clarify, we offer different types of mystery gifts, which are randomly selected through our mystery wheel with every order. Some mystery gifts are physical items, while others are digital. Upon checking, the mystery gift assigned to your order was a digital eBook, which is why it was sent to your email rather than included in the parcel. This eBook is only a complimentary bonus and not a replacement for the NovaFlow device. Your physical device is shipped separately. If it hasn’t arrived yet, I absolutely want to investigate and make sure everything is moving as it should. Could you please email us at [email protected] with your order number (usually 5 digits, like #00000)? Once I have that, I’ll personally check on your shipment and make sure this is resolved as quickly as possible. We genuinely appreciate your patience, and I’m very sorry for the frustration this has caused. I’m here to help and will make sure this is properly addressed for you.



