ClarendaleReviews of clarendale.co

The product I ordered, Ribova Ribbed Knit Coat With Denim Panels, is not at all what they say in description. The "denim" is not denim at all but some cheap material that doesn't even resemble denim. The color, Rust, was not rust at all but light brown. Looked great in the pictures but is crap in real life!

UPDATE: 09/25/2026 - This company's offer to replace a garment for free 1 time sounds great, until the replacement garment is constructed with the same design defects - then they will not make it right. You're out the $$ you spent and now have 2 garments that are unwearable due to the way the garment was constructed, not because you ordered the incorrect size! After resubmitting a photo of the garment to Clarendale's customer service at their request in response to my review, they are still hiding behind the statement, "since the replacement for the original order has been processed and delivered, they are unable to offer any further refund, replacement or exchange for the same order." I have once again asked them to provide where in their return policy this is stated. Purchased the Wraverly wrap top. The pictures on the website clearly show the wrap tie at the model's waist. The first top I received (I ordered it in my usual size M) had the wrap tie around the bust! I immediately contacted Clarendale and they offered to exchange the top. I agreed and even mentioned in my email correspondence that I would like then to ship me an XL in hopes the wrap would fall at my waist. The second Wraverly wrap top arrived in the larger size, but the wrap tie was still too high - this time it came just under my bust. I contacted Clarendale again. They requested a picture of the item and a brief explanation of the issue. I sent them the picture - with a measuring tape clearly showing that on the XL top the wrap tie was added to the garment 5 inches below the armpit! I explained that I felt the garment was poorly constructed and requested a refund. The reply I received from Clarendale is that since I requested an exchange that is their final resolution and no refund would be considered. I've been emailing them in an effort to explain the ill-fitting garment is no fault of mine, but due to the construction of the item. (I don't know anyone who's waist falls 5 inches down from their armpit!) I also requested they provide me in writing where it is documented that if you request an exchange that the exchange is the final resolution. I've searched their website and have re-read the initial correspondence regarding their offer for exchange and do not see anything that states if you agree to an exchange that is their final resolution.

Return policy is IS AWFUL! They make the customer jump through hoops. You have to photograph your item and then there are 5 - 6 emails back and forth while they try to offer you a "better deal" to avoid letting you return your goods. And return postage is yours to pay after all that.

Their marketing is great. I loved all the clothing I saw and decided to try ordering. It was easy and the dress arrived quickly. However, the sizing was VERY unusual. I usually wear a M (US size 10) I decided to order a large because of the unknown seller and bargain pricing. I couldn’t even get the dress zipped. The style was so cute that I decided to order it again 2 sizes up. Didn’t fit so I was told to keep and a gift card was issued. I didn’t want that to sit there so I chose a summer wrap to use most of the credit. I ordered it in beige. It arrived as a lemon yellow. When I contacted Clarendale customer service they asked for photos and agreed the color was not beige. I said I’d take a black replacement. Today they have notified me that my request is denied because I used a credit and it has been processed so there can be no replacement!?! Not worth the hassle and frustration. At least I have items to donate

The four different items that I received with this company really of poor quality, bad design and did not look like the items in the pictures that they posted on their website. The return process was brutal! They ended up offering me 40% off to just keep the items and I had to donate them all . Stay away.... Shop somewhere where you can return items with shipping covered.

I loved the quality of the clothes that I ordered. Sadly, they ran small and did not fit me, however they offered a replacement at no extra cost and was told I did not need to send my order back. That is customer service, very impressive.

Seamless exchange. Company listen to customer concerns and make sure that the customers needs are met and the customer is satisfied with their purchases. I am very satisfied with my product and I would not hesitate to recommend this company to my friends.

Ordering without any difficulty , with just a few problems with a size. They made an exchange easy.