ClarendaleReviews of clarendale.co

The items were not as decribed online. Much smaller buttons and sewen un even. I had to pay full return shipping for 3 items of poor workmanship. I understand the retun policy bit was expecting to have quality items sent to me. Company is from Hong Kong not US. I have photos of all items. Would love to post however there is no option to do so. Wonder why? I am expecting a full refund and if not I will be taking legal action.

Return policy is IS AWFUL! They make the customer jump through hoops. You have to photograph your item and then there are 5 - 6 emails back and forth while they try to offer you a "better deal" to avoid letting you return your goods. And return postage is yours to pay after all that.

The four different items that I received with this company really of poor quality, bad design and did not look like the items in the pictures that they posted on their website. The return process was brutal! They ended up offering me 40% off to just keep the items and I had to donate them all . Stay away.... Shop somewhere where you can return items with shipping covered.

IT'S HIT OR MISS WITH THIS COMPANY! 1st of all, the company is deceptive in their return policy. They DO NOT provide free returns, you have to pay to ship your return to CHINA! and the website makes no mention that the merchandise is coming from a China, you realize it when it takes 6 weeks to arrive. I ordered $538 in merchandise. The Rivella – Washed Denim Two Piece Summer Set and the Solenya – Women's Off-Shoulder Two-Piece Set are both absolutely beautiful, the fit is perfect and they are as pictured on the site (I ordered them 2 sizes bigger) everything else I bought is questionable!!! The Slowlinen – Loose Button-Front Overalls smelled like pure toxic chemicals, I couldn't even keep them inside my house. The Karissa – Women's Flowing Wide-Leg Halter Jumpsuit and the Lunavia – Women's Wide-Leg Button-Front Jumpsuit are the worst fit, cheap material and nothing like the pictures advertised. The Florenza – Watercolor Floral V-Neck Blouse and the Lunavia – Women's Notch V-Neck Blouse (I bought 2 colors) are actually okay since I sized up 2 whole sizes otherwise they would feel too stiff. The fabric is hard and can look cheap if you don't pair it with the right outfit. The Lunavia – Women's Vintage Relaxed-Fit Wide-Leg Jeans OMG!!! TERRIBLE! The pants literally have 2 buttons and 1 buttonhole AT A SLANT! I laughed so hard at how awful these pants are crafted, like a 4 year old in some sweatshop made them. The Velora – Women's Tailored Pleated Trousers are okay, the fabric is cheap. The Marenza – Women's Draped Linen Two-Piece Set has an absolutely awful fit, the fabric is cheap and its stitched together awkwardly, one leg is tighter than the other. When I complained about my purchase, the reps were extremely polite and helpful ( I guess to distract you from how angry you are) I wasn't going to pay a ridiculous amount of money to send this crap back to China! So of course I accepted their offer of 40% refund for the items I hated. Order at your own risk, just be sure to order the stuff that has great reviews, always order 2 or 3 sizes bigger and just have it tailored to fit. Avoid the other stuff. Know that you WILL NOT be getting a refund from these people. They are definitely sketchy.

My experience with Clarendale has been awful from beginning to end. I ordered a pair of pants (Marsona – Tailored Utility Pants for Work and Weekend) that took forever to arrive. When they finally showed up, the color looked nothing like I expected, the material was not what I expected, and the fit was completely wrong. In other words, the product I received did not match what I believed I was purchasing. I contacted customer service and requested a refund. Instead of standing behind the product, they initially offered me only a 40% refund or another pair of pants. Why would I want another pair when the first pair was so disappointing? I refused. They then increased the offer to 60%—or told me I could return the pants to China at my own expense. The cost of tracked international return shipping would easily equal, or possibly exceed, the price of the pants. That is not a meaningful return option. It is a strategy that leaves customers choosing between losing part of their money or spending even more money trying to recover it. What makes this worse is that Clarendale’s published return policy claims that if a customer receives the wrong size or color, the company will send the correct item at no charge **or process a refund if preferred**. It also states that faulty or defective returns are covered. Yet when I reported that the color, fabric, and fit were not as represented, I was pushed toward partial refunds and an impractical return to China. Their website also says they want customers to feel confident shopping with them and promises a “fair and fast solution.” My experience was neither fair nor fast. Buyers should understand that despite the polished appearance of the website, the merchandise may be shipped from China, returns may need to be sent back to China at your expense, and obtaining a full refund may become a drawn-out negotiation. I would never order from Clarendale again. Save yourself the frustration, the disappointment, and the ridiculous refund battle.

I ordered a pair of pants. When received the label was cut off so no way of knowing size or fabric content and when I tried them on they were at least a small compared to the large I ordered. They were very odd Since they say complete satisfaction when contacted they were quick to respond and offered me 40% and I could keep them. To return I would have had to ship to China and they never let me know where. Their return policy is bogus and their product was terrible. Alarms went off when I saw the tags cut off

I normally wear a 6-8 so I ordered the M pants. Couldn’t even button them. Requested to send them back. They offered to let me keep them with a 60%refund which would have cost me $47 for 2 pairs of pants. I decided to return them for a full refund. Turns out you have to ship them back to CHINA which costs $35. Don’t do it!

I ordered a bra, based on description and photos. The size chart showed a Medium based on measurements. This was supposed to be a full coverage bra. The medium was so small. I contacted Customer Service and they sent a size large. Also indicated that this is the final sale and nothing further would be considered. Received the large size, fit a bit better but the back clasp was poking into my back and was unbearable. Along with the back of the strap it laying correctly. I guess I should have ordered an XL. Never ordered an XL in clothing. Contacted customer service again asking for a refund/return. 👎 nope! The transaction has been finalized. Even though the return policy reads 30 returns. So use caution when ordering. Very disappointed!