Holly M.
Buyer Beware - Bait and switch
I place an order for (2) One piece Wearbella Off the shoulder jumpsuits. What I got was two separate pieces for each. Then it took 6 emails to get them to finally send me a return form as they kept trying to negotiate so they wouldn't have to refund me. Then they said I have to pay for the return postage. Ridiculous for items they sent incorrectly. UPDATE: I sent another email and they're still trying to negotiate between 50% refund and 120% store credit-neither of which is acceptable. Just send me a postage paid label for the return! So now I have disputed the charges and will be contacting the Federal Trade Commision (FTC) as this is against the law.
Response from ClarendaleSep 16, 2026
Hi Holly, We’re sorry to hear about the confusion with your order and the frustration you experienced while trying to arrange the return. We understand how disappointing it is to receive items that don’t match what you expected, and we regret that it took multiple emails to get the return information you needed. Please email us at [email protected] with your order details so we can review what was shipped and how your return was handled. We’d appreciate the opportunity to look into this and help resolve the matter. Warm regards, The Clarendale Team