John
Got my order on-time
Got my order on-time. Exactly what I ordered. Packed well.
Response from City GroundsNov 10, 2020
Hi John, Thank you for the kind words. Please let us know if we can further assist.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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John
Got my order on-time. Exactly what I ordered. Packed well.
Response from City GroundsNov 10, 2020
Hi John, Thank you for the kind words. Please let us know if we can further assist.
Kristin C.
Very helpful and educated.
Response from City GroundsNov 10, 2020
Hi Kristin, We are always happy to assist. Feel free to reach on out for any of your future cycling needs.
Zendo T.
I know the store is in CA and I live in NJ I ordered a bmx bike will it arrive still
Response from City GroundsNov 5, 2020
Hi There, We ship out to NJ. Should you have any inquiries about your order, please reach out to support directly at [email protected]
Bike G.
Got bike in 2 days
Response from City GroundsNov 5, 2020
Hi Bike guy, We are always tryingt to get product out to our customers as fast as possible. If we can be of any further assistance, please do not hesitate to reach on out.
Frank G.
As always, great service and fast shipments, great job!!
Response from City GroundsNov 5, 2020
Hi Frank, Always happy to help! Thank you for your review!
Adam F.
My handle bars were damaged during transit the left slide has a bend in it and the right side is perfect
Response from City GroundsNov 5, 2020
Hi Adam, OH NO! We are sorry to hear that your handlebars have been damaged in transit. Please send photos in to our customer support email and we will be happy to further assist. ([email protected])
pat B.
Great product selection and fast shipping. I check here first for anything I need.
Response from City GroundsNov 5, 2020
Hi Pat, Thank you for the kind review! We are happy to assist!
TJ
My review here it is especially to make it clear that what happened with my purchase has nothing to do with the fabulous service of City Grounds. The photo speaks for itself of the damage that my bike box received and due to the bad treatment that the UPS company gave it, I personally ask City Grounds to let them know that this is unacceptable, and to avoid future major problems. (City Grounds has the picture).
Response from City GroundsNov 5, 2020
Hi TJ, Thank you for differentiating us from UPS. It always makes us sad to see packages in this condition received. We keep packaging in as best condition as possible to ensure its safety upon arrival. We understand there's not much worse then finding out your dream ride may be prolonged a few extra days. Please let us know if we can further assist.