City FurnitureReviews of cityfurniture.com

Response from City FurnitureMay 15, 2026

Hi Jessica, We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. Since then, we have made many positive changes throughout our customer service and delivery processes and hope to provide a better experience in the future. Please feel free to email us at [email protected] with your order number and contact information if you need any further assistance.

Response from City FurnitureMay 15, 2026

Hi Robert, We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. Since then, we have made many positive changes throughout our customer service and delivery processes and hope to provide a better experience in the future. Please feel free to email us at [email protected] with your order number and contact information if you need any further assistance.

Response from City FurnitureMay 15, 2026

Hi Lisa, We are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. For further support, feel free to email us at [email protected] with your order number and contact details.

Response from City FurnitureMay 15, 2026

Hi Hadar, We are truly sorry to hear about your experience, as this is absolutely not the level of service we strive to provide. We appreciate you taking the time to share your feedback, even though we realize a significant amount of time has passed since your review. We hope one day we may restore your confidence in us. Please feel free to email us at [email protected] with your order number and contact information if you need any further assistance.

Response from City FurnitureMay 5, 2026

Hi Juan, thank you for sharing your feedback—we’re truly sorry for the frustration you experienced. This is not the level of service we aim to provide, especially when it comes to delivery timing and communication. During that time, there were significant supply chain challenges that impacted availability and delivery schedules, but we understand how disappointing that experience must have been. Since then, we’ve made improvements to better manage inventory and keep our customers more informed throughout the process. We’d really appreciate the opportunity to provide you with a better experience. If you’re open to shopping with us again, please feel free to reach out to Kate at [email protected] —we’d be happy to assist and have something for you. You’re also welcome to check out our Memorial Day sales if you’re currently in the market.

Response from City FurnitureMay 15, 2026

Hi Vanessa, We are truly sorry to hear about your experience, as this is absolutely not the level of service we strive to provide. We appreciate you taking the time to share your feedback, even though we realize a significant amount of time has passed since your review. Since then, we have made many improvements to our customer experience and communication processes, and we hope to have the opportunity to restore your confidence in us in the future. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City FurnitureMay 15, 2026

Hi Martin, We sincerely apologize for the frustration and inconvenience you experienced with your delivery. We realize a significant amount of time has passed since your review, and we are only now responding as we recently joined Trustpilot. Since that time, we have made many improvements to our delivery coordination and customer communication processes. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.

Response from City FurnitureMay 5, 2026

Hi Lory, thank you for your amazing review! We know this experience was from quite some time ago, but we truly appreciate you sharing it. We’re so glad to hear Charvette provided such world-class, professional service and made your shopping experience memorable. We’ll be sure to pass along your kind words. We hope you’re still enjoying your sleeper sofa, and we’d love to welcome you back anytime!