City FurnitureReviews of cityfurniture.com

Never ever will buy something else in this store, they do not honor the warranty and make everything very difficult even if you speak with supervisors. Worst costumer service.

They are very unprofessional and delivering bad quality products. They send a technician that even talk bad about them and was dirty. We had a very ridiculous situation and they are saying the insurance that we paid do not cover.

Last week 01/23/2023 they were supposed to delivery the furniture , they had delivering the wrong table marble color , we went back and they told me they will deliver a other one at the first marble table I had pay for installation, now because they make the mistake and the delivery person told me I have to install myself I was so upset I told them I am not able to put the table together I had pay for it they had make a mistake and now they don’t want to fix it , i would never go back to buy anything again be careful if you do buy anything from there make sure you check your orders the right color and make sure if you do pay for installation if they don’t install it you are not able to return it even though they told you you have 24 hours to complain they don’t care after that

We had an issue on a product return. After being persistent and the help of our sales person Bruno we were able to return the table for credit. Thank you Bruno. If you buy at the Naples location ask for Bruno.

It started with my old furniture that I bought with city furniture, back in 2019. I had issues with the table which took the repair company multiple time to get right. It took over 3 months and multiple calls to customer service. Come to find out the service tech were not installing the spacers on the table which was the whole problem to begin with. Then the couch I bought had issues with the stitching , so I contacted customer service again, and they had someone come out to stich up the couch, that did last long. I called them again and they to me they were going to order the cover to the couch and would replace it. They told me it would take 6 weeks to get the couch cover. After 3 months I decided to call them to check up, and they informed me that the couch was discontinued. in which, I was upset because no one ever called me to tell me that info. So I called again, and talked to a supervisor, and they told me they they would refund my purchase for the couches and would give me store credit. So last year I bought a whole new couch setup with a glass coffee table. I had to wait for one of the couches, and the glass coffee table because they were on back order. I finally received the second part of my couch back in November, and part of the glass table, and was told the second part of the table will be delivered in December. I waited and called throughout December and was giving the run around by customer service. So finally, the first week of Jan, they delivered the remaining part of the coffee table, which I waited 3 months to get. So after the delivery tech left , I went to move the table and noticed that the table was about to tip over because it wasn't installed right. After the delivery techs put the table together they didn't even test anything and just left like everything was ok (I have them on camera). So I called customer service, about 20 minutes after the techs left and noticed they were closed for the day. I then called the next day, and was on the phone for over 2 hours. They told me they would sent someone out to fix but it was going to be 7 days later. I was upset because they didn't install the table right to begin with, and now I have to wait again. So, I told them I'm not going to wait anymore and want my money back, and to pick up the table. I was told they could only give me store credit, which I don't want because I'm never shopping at City Furniture again. I also went to the City Furniture store, and talked to the store manager 3 times, and they sent an email to customer service about my complaint and to contact me. I haven't heard anything yet, and don't have time to to be on the phone for hours to get nowhere. So I want my money back, not store credit.

I both a sofa on 03/2022 and on 08/2022 I opened a claim 02216867 because my sofa opened the seam of the fabric. The first time they said 12 weeks, the time expired I went to the site and they told me at 01/23/2023 and now they said at 03/2023. I want to my money and warranty back for full sofa.

To ALL the wonderful Sales Associates at City Furniture: It was more than a pleasure to visit and spend time, not only with my son for a brief moment (because he was engaged in his work), to be with such a well informed and varied personality group. From the youngest to the oldest everyone was professionally dressed and well spoken. I so wish City Furniture a long and successful reign in the furniture arena. Thanks for the warm smiles and pleasant conversation. Very truly, Rose - Damion's Momma Bear!

Horrible company run from them. They have no such customer service; the only customer service they have is to charge you and run with your money. Not worried about customer satisfaction whatsoever. The only happy day you will have is the day you make that purchase with a well mannered sales person that will tell you what you want hear. God forbid that your furniture is damaged, they will want to repair it only and give you a $ 25 dollar certificate on your next purchase. I don't want to make another purchase Im regrating this nightmare!!! I want to run away from them...This is an insult, this is criminal how they practice. There is no consequences for this company. I have a wooden slat that is broken (maybe worth $2.00) they made me drive 40 miles each way to their warehouse not to have the piece of slat. Instead they want to send a repairman that is certified to make slat at my home and wait for them in a 3 hour window to fit their schedule not mine. These slats look like the paint stirring sticks they give you at Home Depot paint dept. Oh Yes! Of course, the bed was made in China. Worthless