City FurnitureReviews of cityfurniture.com

Chandler was amazing! He was very knowledgeable with the products, made great recommendations, and was a pleasure to work with! I would also like to compliment Bruno for his additional assistance.

Chandler was incredible to work with, he was incredibly knowledgeable. I always appreciate working with someone who is passionate and knowledgeable of the product they are showcasing. KP.

Purchased a power recliner chair. Chair delivered is not level, leather on arms is not good, leather on foot rest is not good. Service guy came and agreed the chair is not fixable. Crazy trying to call customer care. AI answers and getting to talk to a live person is a challenge. You are put on hold for ever, hit 1 for call back and all calls go directly to voicemail. No money back, replacement chair

⭐ 1/5 I am very disappointed with this purchase. I spent a lot of money on this bedroom set, and the quality is nowhere near what I expected. It arrived with missing parts, the bed does not line up correctly, and the drawers are very difficult to open and close. For the amount of money I paid, I expected a much better product. I should not have to deal with this many problems with brand-new furniture. Unfortunately, this has been a total disappointment, and I would not recommend

I have to be honest. We worked with Sheron at City Home and she was fantastic. We look forward to our delivery. The service Sheron provided was better than expecte/outstanding. Thank you for helping us furnish our new home.

We were interested in purchasing some furniture and fully intended to make a purchase. During the process, I was asked if it would be OK to run a credit check. I agreed and even temporarily removed the freeze on my credit file specifically so they could perform the credit check. What I was not told, and did not knowingly agree to, was that they were applying for a new credit card in my name. The next thing I knew, I started receiving emails about a new credit card account. A few days later, an actual credit card arrived in the mail. There is a significant difference between giving permission to run a credit check and knowingly authorizing an application for a new credit card. If I had been clearly told that I was applying for a credit card, I would not have agreed to it. This experience completely changed my impression of the transaction. Customers should be clearly informed when they are being asked to apply for a credit card, rather than being left with the impression that they are simply authorizing a credit check.

Una estrella y opino que es demasiado para la mala atención y respeto al cliente, el sábado 12 de septiembre 2026, recibí un mueble y en el momento de la entrega no me percaté que tenía una rotura en la parte inferior de la puerta, a los 5 minutos de haberse ido el camión me dí cuenta y inmediatamente comencé a tratar de comunicarme con el servicio al cliente algo que JAMÁS OCURRIÓ pues todo fue a través de un servicio virtual, después me por texto me atendió una persona que respondió al nombre de LIZETH MARTINEZ ,CUSTOMER CARE REPRESENTATIVE, está " persona " me mandó su correo electrónico y me pidió fotos yo le mandé DOS y AUN ESPERO por la mensionada LIZETH, es una falta de respeto, atención, cada día es más malo y pésimo el servicio, ojalá alguien de la Compañía se DIGNE y lea está queja y LIZETH MARTINEZ, por favor espero su respuesta a mi correo, creo que como cliente merezco RESPETO.

City furniture sold us 2 sofas and a recliner. They force you to buy a insurance policy to cover any defects or damage that happens. Never in the sales process or the invoice does it say you must report a defect immediately. The furniture which was supposed to be high quality ended up being subpar quality. Defects started appearing and we finally said let's file a claim to get these issued repaired. Due to the issues being 3 months old they denied the claims. The issues were a bad spring, stitching coming lose, paint peeling off, and a part falling off from inside recliner.