City BeautyCity Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
City Beauty (citybeauty.com) has 2,870 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Consumer
City lips moistens your lips and really does plumper your lips. Love this product. put it once and it last for hours.
Response from City BeautyOct 24, 2024
Hi Consumer - we can definitely feel the love. Thanks for the 5-star review!
Terie B.
Easy, quick ordering
Response from City BeautyOct 24, 2024
Glad to hear how simple it is to order, Terie. Thanks for the 5-stars!
Theresa S.
I was introduced to City Lips by a friend of mine, and when I tried hers, I immediately wanted this for myself. I placed my order on my phone, and received my City Lips before the week was out. I like the product. It goes on smoothly, adds a nice gloss to the lips, and one can feel the "tingle" of it working. More importantly, the difference is visible, but subtle. Nothing dramatic, but the little lines go away, and my lips look more like they did before. One more thing...I tend to gravitate towards natural/organic products. This has no strange "taste" or scents,
Response from City BeautyOct 24, 2024
Hi Theresa, thanks a lot for giving City Lips a try! We're so glad you share your experience.
Britni A.
I always get my order with City Lips promptly and I love their lip plumper. I have been using it for years and it’s my favorite out of all of the ones I’ve tried.
Response from City BeautyOct 24, 2024
Hi Britni! We're so lucky to have a loyal customer like you. Thanks for the 5-star review!
Karyn C.
Want to order, now that I've read the TrustPilot reviews. I always check here before ordering anything new (to me). I do have a suggestion for newbies like me... maybe sell a pack of small trial samples in various shades? I have a drawer full of lipsticks that look beautiful until I put on my lips. I have to apply before the true shade shows on me. Just a thought.
Response from City BeautyOct 24, 2024
Hi Karyn - your suggestion means a lot. We'll take note of this and see what we can do in the future.
MVA C.
I like the two products I use from City Beauty; the new clear lip plumper with golden flecks, and the wrinkle filler. Both products are what I would consider GOOD.
Response from City BeautyOct 24, 2024
That's good to hear, MVA! We're happy you like the products.
Terry J J.
It is too sticky for me.
Response from City BeautyOct 28, 2024
Hi Terry, we're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558
Courtney P.
The customer service rep was extremely friendly & helped me process my return. I wanted to make an “exchange” but was told the company does not do that; however, she offered to place my order for the product on the phone so I didn’t have to go online & create a new transaction. We talked about her thoughts on colors and made suggestions—it felt like talking to a friend! The transaction was very pleasant.
Response from City BeautyOct 24, 2024
That's a great experience, Courtney! We'll definitely pass on this review to the relevant team.
