City BeautyReviews of citybeauty.com

In a world where beauty, art, music are now deemed non-essential, I am ever grateful for the good science of City Beauty as incorporated into your products. Thank you for the opportunity to feel fair of face and full of grace. Beauty is essential for healing. Sending you all love and prayers for health and safety!

I seems to work

I have only used this cream for about 3 weeks I notice a difference slightly. I like the difference going to give it a little more time before I say that it really made a difference in my appearance for or not.

My order was supposedly shipped 8 days ago (#327697962/CB2879974). The link for tracking does not work and the customer service line automatically disconnects. I've received no reply to my multiple emails, messages on Facebook, messages on Instagram and via Live Chat on the website. I want to be able to track my package and, if that cannot be done, I'll take a full refund. As a follow-up to my initial review, I finally managed to get someone on chat on the City Beauty website. They were quick to offer to resend my package even though I could clearly see the initial USPS package was never dispatched. Essentially, City Beauty sends false tracking details to customers to indicate an order has shipped when, in fact, it is never passed on to USPS. I declined and requested a refund. It was provided immediately but short the shipping fee, so I demanded that back too, since the order never even made it to USPS. That was subsequently refunded too without hesitation, which leads me to believe that City Beauty knows exactly what they're doing and no error was ever made with my order. The fact that they even tried to keep the shipping fee was shady and I would not trust this company. I was lucky to have the time to sit on hold and send so many messages through all the platforms in order to finally reach someone.

I have sent 4 emails to your customer service with no reply and upon reading the other reviews, they have not either. My order has been sitting at the Australian depot since 21 April 2020 according to tracking. I have no response about where it is and why it has not been delivered to me. You advertise as a professional business, however you leave your customers high and dry. The orders is obviously not going to be delivered so I am demanding a full refund and a reply to this. So unprofessional!! Order #CB2688287

I only got a response from City Beauty each time I left a review about the terrible service. Each email they sent me asked for information, and then they never replied. The last advised me I would get a full refund, yet I've yet to receive it. Where is my refund? I will continue to post until I receive it, and looking to speak to press if this is not resolved this week.

No product after 4 weeks. 2 emails sent no response from customer care. Tracking soft ware does not work. Received email stating product shipped a month ago.

CUSTOMER SERVICE NEVER REPLIES BACK TO EMAILS. THEY TAKE YOUR MONEY UPFRONT BUT THEN LEAVE YOU HANGING. CB2801547