CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Janelle L.
Jul 16, 2026
AVL made the whole thing enjoyable and…
AVL made the whole thing enjoyable and surprisingly quick. Blessing 48 hours after picking up two very special Shih tzus 3000 mi away they came right up to my door at 4:30 in the morning with my two boys. : Tina presented them to me out on the driveway and then came into the house what a wonderful person she is. They sent photos as they made their travels they made contact with my email and text along the way, When they got here they let me know right when they were pulling up and did a video of the reunion. If ever need be again I would definitely use nobody but them.
Response from CitizenShipperJul 16, 2026
Janelle, a 3000 mi trip is quite an adventure for two little Shih Tzus, and we're so happy to hear everything went so smoothly. It’s wonderful that the updates, photos, and even the reunion video helped make the experience so special for you. Thank you for choosing CitizenShipper to connect with a driver committed to responsible pet transport, and for trusting us to be part of such an important trip.
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Lynne
Jul 16, 2026
Dog Shipper Review
The site provided many options for drivers with ratings. Very easy to use and connect with driver. The driver I chose was excellent. He provided many updated through the journey with her. Would definetly use again.
Response from CitizenShipperJul 16, 2026
Lynne, it's great to know that CitizenShipper made it easy to find and connect with the right driver for your pet's journey. Being able to compare transporters, read reviews, and choose the one that best fits your needs is an important part of the experience. We are also happy to hear your driver gave you peace of mind by keeping you updated throughout the trip and taking such good care of your fur baby! We hope we're able to help again whenever you need pet transportation.
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Nelson
Jul 16, 2026
The delivery agent did a fantastic job
The delivery agent did a fantastic job. Kept us informed and our puppy happy on her trip across the United States.
Response from CitizenShipperJul 16, 2026
Nelson, it's great to hear that your puppy had a happy, comfortable journey across the country and that your driver kept you informed every step of the way. We appreciate you choosing CitizenShipper and are happy we could help you connect with a transporter who made the journey a positive experience.
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Will
Jul 15, 2026
What an amazing experience
What an amazing experience, The communication from the moment I booked the transport was great. then we received constant updates, pictures through the process. I also highly commend the Drivers, great to work with and took great care of our Dog( Stella). I would highly recommend this service
Response from CitizenShipperJul 15, 2026
Will, it's wonderful to hear that Stella was so well cared for from the moment she was picked up until she arrived. Knowing the updates and photos helped you stay connected throughout the trip makes us smile. Thank you for choosing CitizenShipper, and we're glad your experience reflected the kind of responsible pet transport we strive to make possible every day.
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Heidi,Todd & Katie R.
Jul 15, 2026
The driver was excellent - easy process
The driver was excellent - Prompt - kept us informed and we felt very pleased with the overall experience and how to book.
Response from CitizenShipperJul 15, 2026
Thank you all for taking the time to share your experience! We're delighted to hear that your driver kept you informed throughout the journey and that booking through CitizenShipper was easy from the start. Knowing the experience gave you peace of mind is exactly what we hope for every pet family we serve.
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Annette P.
Jul 14, 2026
Jayne was the best!!
Jayne was the best!!! Very very reasonable price and she took great care of both dogs that I got. She was also very patient with me and the dogs. I just can't say enough about my experience. I will most definitely use her services again!!!
Response from CitizenShipperJul 14, 2026
Annette, nothing makes us happier than hearing a story like this! We're so glad Jayne provided such attentive transport care for both of your dogs and that her patience made the experience even better. Thank you for sharing your experience with CitizenShipper!
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Staci R.
Jul 13, 2026
Easy to use website
Easy to use website, allowing access to a variety of options. The information shared allowed us to make informed choices when arranging cross country transport for our parrot.
Response from CitizenShipperJul 13, 2026
Staci, we're delighted to hear that planning your parrot's cross-country journey felt straightforward! It's great to know the variety of options and information helped you make an informed decision. At CitizenShipper, we believe an honest and transparent process is essential to helping customers feel confident when choosing the right driver for their shipment.
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Debbie K.
Jul 13, 2026
Great Timing
Great Timing. Excellent updates and care. Highly recommend.
Response from CitizenShipperJul 13, 2026
Debbie, thank you for choosing CitizenShipper and for highlighting the great timing, updates, and care you received. We truly appreciate the trust you placed in us with your shipment, and we'd be honored to help again in the future.
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