CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Barry B.
Jul 9, 2026
By far the BEST pet transporter…
By far the BEST pet transporter ever!!!!! Professional, caring and fast. The driver over delivered! He got my parrot to me in record time! Best part is that I got live updates along the trip with photos and map records.
Response from CitizenShipperJul 9, 2026
Barry, thank you for sharing your experience! We're so glad to hear your parrot arrived safely and that the driver you selected exceeded your expectations and provided peace of mind through their regular live updates! At CitizenShipper, we're proud to provide a platform where pet owners can connect with reliable, reviewed transporters who prioritize the safety and well-being of every animal in their care. We appreciate you choosing us and hope we'll be able to help again whenever you need pet transportation in the future.
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Customer
Jul 8, 2026
Best experience ever
Kara took care of my fur baby and I appreciate the communication and staying on top of everything and updating all the way till the end. She was very sweet and pleasant to work with. I would recommend friends and family to her
Response from CitizenShipperJul 9, 2026
It’s always wonderful to hear when a transporter makes such a positive impression. Thank you for choosing CitizenShipper. Kara's consistent communication and updates are exactly the kind of care that helps bring peace of mind throughout the journey, and we're grateful for your recommendation.
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Melanie S.
Jul 8, 2026
My cat transport driver understood how…
My cat transport driver understood how important my cat is to me and he was actually early with the drop off my cat was going from Ohio to Virginia. He also kept me posted about the trip the whole way. I would recommend this driver to anyone and everyone
Response from CitizenShipperJul 8, 2026
Melanie, knowing your cat was in caring hands from Ohio to Virginia is exactly the kind of experience we hope every pet parent has. We're so glad CitizenShipper helped connect you with a driver who kept you updated every step of the way and made the journey feel worry-free. Thank you for trusting us with such an important trip and for recognizing the peace of mind that comes with great communication.
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zack
Jul 8, 2026
the experience was very great…
the experience was very great everything when smoothly!
Response from CitizenShipperJul 8, 2026
Zack, we're so glad to hear your transport went smoothly and that CitizenShipper helped provide a safe travel experience! Thank you for choosing us, and we hope to assist you again in the future.
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James S.
Jul 8, 2026
CitizenShipper made it easy to connect…
CitizenShipper made it easy to connect with and compare pet transport people!
Response from CitizenShipperJul 8, 2026
James, we're so glad the process was simple and easy to navigate. Thank you for choosing CitizenShipper to compare transporters and find the right fit for your beloved pet.
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R. S.
Jul 8, 2026
Great Platform for precious cargo
This was the 2nd time using this platform and it was very easy to log in, post my request and then get immediate feedback/bids from potential vendors. When one vendor could not meet my needs I got quick help from customer service and a credit and found a new provider quickly. I highly recommend.
Response from CitizenShipperJul 8, 2026
Thank you for choosing CitizenShipper for the second time! We design our marketplace to make finding vetted, professional transporters as easy as possible. While we always aim for a perfect first match, we know that plans change, which is why our Booking Assurance Guarantee and support team are always ready to step in and help you pivot smoothly. We truly appreciate your recommendation and are here to help whenever you need transport in the future!
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Susan
Jul 7, 2026
Fantastic experience!!
Fantastic experience!!! Awesome care given to my skittish cat. Over 1100 miles and Adam K took excellent care of her. No escapes (which happened on her previous moving day), and arrived safe and sound. Adam K even brought her crate into her new home before opening the door to let her out, just in case. He gave multiple updates during trip. everything went on time as promised. Adam K’s quote was more than fair. I would absolutely use citizen shipper again.
Response from CitizenShipperJul 7, 2026
Susan, thank you for taking the time to share your experience! It's wonderful to hear that your furry friend arrived safely after such a long journey. We're so glad Adam took the extra precaution of bringing her crate inside before opening it, giving her a safe and comfortable start in her new home. Thank you for choosing CitizenShipper and for trusting one of our experienced transport professionals with such a special member of your family!
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Rebecca P.
Jul 6, 2026
Recommend CitizenShipper
My experience with CitizenShipper was a positive one. My dog got lost while we were on vacation, I used their website to locate someone to transport him to me 10 hours away. Within an hour I had a plan for the next day to get my dog back. I would highly recommend CitizenShipper to anyone in need of pet transport.
Response from CitizenShipperJul 6, 2026
Rebecca, we're so glad your beloved companion made it back to you safely. It truly made our day to hear that we were able to help reunite you and that you had a transportation plan in place within an hour when you needed it most. Thank you for trusting CitizenShipper as your trusted pet travel service. We wish you and your beloved dog many more happy years and wonderful memories together!
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