CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

Call Directions Website

CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Services, Texas

CitizenShipper reviews

6,209 approved reviews, newest moderated first

Heather S.
Apr 5, 2024
The company takes no liability for…
The company takes no liability for driver performance or communication. No ability to get refunds back when the communication or the driver is flaky and removes reviews.
Response from CitizenShipperApr 30, 2024
We understand your concerns and apologize for any frustration you've experienced. While we act as a marketplace, we take all feedback seriously and continuously work to improve our platform and the experience for both customers and drivers. Our Support Team is here to assist with any issues or inquiries you may have, including those related to driver performance or communication. Please don't hesitate to reach out to us at [email protected] for further assistance. Your satisfaction is our priority, and we're committed to addressing your concerns and ensuring a positive experience moving forward.
Report
Sherri H.
Apr 5, 2024
Very friendly and honest transporters
Very friendly and honest transporters. They kept in contact the whole trip and sent pictures, not only to the new owner, but to the breeder also.
Response from CitizenShipperApr 30, 2024
We truly appreciate your feedback! It's fantastic to hear that our transporters provided friendly and honest service, keeping you informed throughout the journey and even sharing pictures with both the new owner and the breeder. Your satisfaction is our priority, and we're here to assist you further if needed. For any inquiries or assistance, our dedicated Support Team is available to provide personalized help and solutions. Feel free to connect with them at [email protected]. We're committed to ensuring your experience with us remains positive and seamless.
Report
Paul J.
Apr 4, 2024
Got my boat to NC from PA within my time constraints
Citizen Shipper hooked me up with HB Transit Logistics who in turn assigned Juan Carlos Vasquez as the driver. Communication with HB Transit Logistics was slow after I signed the contract and before they assigned a driver - I had to keep pestering them to get a driver assigned and a pick up date. I had some time constrains for pick up and delivery but they got it done within my time frame. The driver Juan Carlos Vasquez did an excellent job communicating ahead of pick up and again before delivery. The boat and trailer arrived in good condition in NC and despite the rocky start and poor communication I was very satisfied with the service.
Response from CitizenShipperApr 30, 2024
We appreciate your detailed feedback and are glad to hear that despite initial communication challenges, the delivery was completed within your timeframe and to your satisfaction. Your experience helps us improve our service. If you have any further questions or need assistance in the future, please don't hesitate to contact our Support Team at [email protected]. We're here to help ensure a smooth experience for you.
Report
ROBERT J. R.
Apr 4, 2024
Delivery was excellent
Delivery was excellent and I couldn't be happier. I object to the broker fee. It should be about half of what it was.
Response from CitizenShipperApr 30, 2024
Thank you for sharing your positive experience with us. We're delighted to hear that your delivery went well. We understand your concern about the broker fee and appreciate your feedback. Your input helps us continually evaluate and improve our pricing structure to better serve our customers. If you have any further questions or suggestions, please feel free to reach out to our Support Team at [email protected]. We're here to assist you.
Report
Jacquelyn
Apr 4, 2024
Would def recommend
Great experience booking cross country transport for my car and dog!
Response from CitizenShipperApr 30, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that your cross-country transport for your car and dog went smoothly. Your satisfaction is important to us, and we appreciate your feedback. Should you have any questions or need further assistance, our dedicated Support Team is here to provide personalized help and solutions. Feel free to reach out to them at [email protected]. We're here to ensure your journey with us is as seamless as possible.
Report
Illene
Apr 4, 2024
You provided an easy button!
You made it easy for me to find a perfect driver for the job I needed done! One simple form and I was presented with a lot of options.
Response from CitizenShipperApr 30, 2024
Thank you for your feedback! We're glad to hear that you found our platform user-friendly and efficient in finding the perfect driver for your needs. Your experience highlights the effectiveness of our system in providing you with a variety of options seamlessly. If you have any further inquiries or need assistance, our dedicated Support Team is available to provide personalized help and solutions. Feel free to reach out to them at [email protected]. Your satisfaction is our priority, and we appreciate your valuable input as we continue to improve our services.
Report
Lisa Renee F.
Apr 4, 2024
Transportation for my service dog was…
Transportation for my service dog was so easy. Website allowed secure payment as well as bids from multiple people that could provide the service with excellent information on each.
Response from CitizenShipperApr 30, 2024
Thank you for sharing your experience with us! We're thrilled to hear that arranging transportation for your service dog was smooth and secure. Providing detailed information on our platform is crucial for making informed decisions. Should you need further assistance or have specific inquiries, our dedicated Support Team is here to help. Feel free to reach out to them at [email protected] for personalized assistance and solutions. Your feedback is invaluable to us as we continuously strive to enhance our services.
Report
Lizette
Apr 3, 2024
Great service and easy to use.
Great service and easy to use.
Response from CitizenShipperApr 30, 2024
We're thrilled to hear that you found our service easy to use! Your positive feedback means a lot to us. If you ever have any questions or need assistance with anything, our dedicated Support Team is here to help. Just drop us a line at [email protected], and we'll be more than happy to assist you. Thanks again for choosing CitizenShipper!
Report