Jeff A.
Good info but communication could have been better
I was happy to find this site who is vetting drivers, but I was not happy that I couldn’t contact the driver until after I joined a paid my deposit. In this scenario I read over 60 different bids. I selected the only one who provided full individual service and had all five star ratings who was also the most expensive. The site helped me find a great driver for what I was looking for but they did not instill confidence when I couldn’t speak with him prior to paying.
Response from CitizenShipperApr 30, 2024
Thank you for sharing your experience with us. We're glad to hear that you found a great driver through our platform. We understand your concern about not being able to contact the driver before joining and making a deposit. Your feedback is valuable, and we're continuously working to improve our processes to provide a better user experience. If you have any further questions or need assistance, please don't hesitate to reach out to our Support Team at [email protected]. We're here to help.




