Circle MedicalReviews of circlemedical.com

Very personable and caring took time to listen and understand all questions so glad we have access to this provider.

Easy platform and provider was great!

The ease of making the appt and also that you accept my medical insurance.

I want my money back. The doctor basically almost was falling asleep during our appointment. She was yawning through your questionnaire and it was a waste of my time and my money that I do not have a lot of. You’re stealing from poor people. I will tell EVERY SINGLE PERSON I KNOW not to use this worthless platform. I want my money back.

App was extremely easy to use.

Dr. Dana Mirza was amazing. She was patient and thorough. I felt listened to and really seen. Hands down the most personable medical professional I've come in contact with in years!!!

I would definitely use this service again. The PA was very patient and courteous of my situation.

My experience with my provider has been great. She is very kind and I can tell she cares about my well-being. She always asks me for my input on my treatment plan rather than just making a decision on her own. My experience with the customer support team has also been good. They have been helpful and usually able to resolve my issues fairly quickly. They are always extremely kind and attentive as well. Overall, my experience with the app has been good. I do have one major issue with the way chat and support now functions (which is what is stopping me from giving a 5 star rating). In order to open a support case or talk to someone from support, you start a conversation on the app, then you choose the category for the support request from a preset list. After that, you choose an option or question from another preset list that best aligns with your request. Then you will usually be provided with an automated answer or some other general info relating to your request. There have been many times where my question or request does not fit any of the categories at all. It then takes many tries and attempts to get past the automated responses and get a conversation started with an actual person who can answer some questions or look into a request for you. It has been frustrating to deal with, especially since the chat and support request feature was not always this way. In the past, I was able to send a message directly to customer support and was able to type out my specific questions. It now feels like you have to jump through a ton of automation hoops just to talk to someone. One final thing that has been less than ideal is that they have to adhere to some strict rules when it comes to billing. E.g. they cannot delay a payment due date or something like that. This personally has been a bit annoying for me as my insurance always processes my claims from them incorrectly due to them being an online provider based out of state. I end up having to always call my insurance to get my claim corrected, but because I can’t delay the payment until the claim is corrected, I then have to just make the payment for the original amount and request a refund once the claim is corrected by my insurance. I do believe this is not really anything they can control as that issue is mostly because of my insurance. But still, it would be helpful if they could at least delay my payment due date so we could avoid the whole refund process. Other than that, my experience has been good overall and I would recommend the app for anyone looking for a provider that can meet virtually. Personally, it has been detrimental in my mental health diagnosis and treatment. The convenience of meeting virtually, having a fantastic provider, and the ease of use (apart from the customer support feature), has been a true game changer!!