Amy
Excellent way to get the help you need, discretely and with great staff
I've only had my initial consultation, and my PCP Amanda Griffith was very easy to talk to. She seemed genuine and very professional.

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment
Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Amy
I've only had my initial consultation, and my PCP Amanda Griffith was very easy to talk to. She seemed genuine and very professional.
B W.
It started when I needed to reschedule an appointment and accidentally approved the appointment first before rescheduling it. So I had to cancel because there was no way to reschedule at that point. Terrible UX. That was my error and I own that. I tried then to quickly reschedule the appointment but the app was not easy to navigate to find my doctor and all I needed was some quick help but it was a long delayed process. Short story, the software is not user friendly. Terrible UI. My doctor, Matthew Caffey, PA-C, told me he wanted to go through a rediagnosis with me and didn’t feel I was properly diagnosed to begin with. Initially he was a good doctor and I fully believed he meant well until now. Fast forward and he has cancelled my appointments at the last minute THREE TIMES (why allow your schedule to show those times if you’re not available?) but they don’t show you the cancellations in your history, only the completed appointments. Trash. Terrible UI/UX. What kind of practice is this?? Do you doctors really feel good about being employed here? Do you feel as though you’re ACTUALLY helping people or does it even matter? You’re working for tech bros who don’t give a flying s**t about anyone except their investors. The first two cancellations were because he had personal conflicting matters and the last cancellation had no reasoning attached to it whatsoever. The only two times we met via video were pleasant and uneventful. Basic checkups. The second meeting he said I “didn’t have the characteristics for my diagnosis.” Thats when I got excited to see him again so I can narrow down the things that need to be addressed, worked on, or medicated. Am I taking meds that I shouldn’t be right now? NOBODY KNOWS BECAUSE THEY KEEP CANCELLING MY APPOINTMENTS. Customer service took 1-2 days to get back to me. I get back to people faster in my role and I carry FAR LESS importance in the community and zero importance in mental health. I’m already a better doctor than these people. For your own mental health, stay away from these quacks. However, if you want easy access to Adderall, aka amphetamine, then definitely reach out to them. I highly suggest it especially if you have an addiction or a dependency and a real doctor won’t prescribe you because that’s what these people thrive on. Lastly, I felt the urge to write this today because I was charged erroneously for an appointment that I didn’t cancel. I got a message from customer service saying they weren’t going to charge and I was charged! Haha so now I have to take time out MY LIFE to get MY MONEY that was not supposed to be taken. This is time I’ll never get back. This company as an integrity deficiency. If they charge me for their time, do you think they'll pay me for mine?
Response from Circle MedicalMay 29, 2024
Hi there, and thank you for taking the time to leave this feedback. These concerns are completely understandable - there are times when our providers have to cancel their appointments last minute due to unforeseen circumstances, but this should only be in rare cases. I would love the opportunity to look into this further and better understand what happened and do what we can to make it right - including making sure any erroneous charges are refunded. I would also like to look into the delays and quality of care to ensure no other patients feel the same in the future. If you're able to, please reach out via the chat and ask to speak to the Patient Relations team and you will be promptly directed to me to discuss this further.
Christine
Everything about our appointment from beginning to end was so easy. My boyfriend is terrified of going to the doctor. This made him feel much more comfortable. And the doctor was amazing. She was so nice, understanding and knowledgeable. His next appointment is already booked.
Katie H.
Kara Green was friendly, efficient and knowledgeable. I will more than likely make her my new PCP.
Vanessa M.
This is my first experience using an online provider. I was a bit nervous, but Chris Banks was an attentive provider who listened to what I had to say and explained the process very well.
customer
Very professional and helpful
customer
Punctual and to the point!
William K.
Super easy Circle Medical app. Dr. Torres is very professional, knowledgeable and patiently explained every detail. A keeper as primary doctor.