Circle MedicalReviews of circlemedical.com

Response from Circle MedicalApr 21, 2026

Hi Sean, thank you for taking the time to share this feedback. We’re sorry to hear that you did not feel fully heard during your visit. Feeling listened to and understood is an important part of care, and we take concerns about provider communication seriously. ADHD evaluations can involve structured assessments, but we recognize how important it is that these conversations feel collaborative and attentive. If you’re open to it, please reach out through our HIPAA-secured in-app chat so the appropriate team can review your experience and provide support where possible. Thank you again for sharing your perspective.

Response from Circle MedicalDec 17, 2025

Hi Abel, thank you for reaching out and sharing your experience. We’re sorry this situation was disappointing and understand why it may have felt frustrating. To clarify, appointment fees are for the time and opportunity to speak with a licensed medical provider. Treatment decisions and prescribing eligibility are determined by the provider based on clinical guidelines and safety requirements. Eligibility criteria, including prescribing limitations, are outlined on our website to help set expectations in advance. It can be reviewed here https://help.circlemedical.com/en/articles/9592188-eligibility-for-mental-health-care We also offer multiple ways to get in touch. Our phone support is available Monday–Friday from 9:00am–7:45pm EST (6:00am–4:45pm PST), and chat support is available Monday–Friday, generally from 6:00am–8:30pm PST. We make every effort to respond and follow up as quickly as possible. We’d be happy to look into this further and address your concerns. Please reach out through our HIPAA-secured in-app chat so the appropriate team can review and assist. Thank you!

Response from Circle MedicalSep 24, 2025

Hi there, thank you for taking the time to share your review. Your feedback is very important to us and we take all patient concerns seriously to ensure that we are continually improving. We're sorry to hear about your experience so far, and we would like to look into this further for you if it has not yet been resolved. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and we would be happy to assist. Please note that our support teams may be experiencing a higher than usual volume of requests, so we may not be able to respond right away, but rest assured someone will attend to your request as soon as possible.

Response from Circle MedicalSep 24, 2025

Hi there, thank you for taking the time to share your feedback. We're sorry to hear you're experiencing difficulty with our app. If you are not able to chat in, please contact our support team via email at [email protected], we would be happy to assist you!

Response from Circle MedicalMar 25, 2025

Hello Bradley. Thank you for taking the time to share your feedback with us. Please know that we take these concerns seriously, and we use all patient feedback to reflect on and improve our processes. At Circle Medical, we allow our providers twenty-four hours after the appointment to complete their appointment notes and order the appropriate prescriptions. We allow our providers this time to ensure that they have enough time to fully document the details of the appointment, as well as finalize the discussed treatment plan. If you are able, please reach out via our secure, HIPAA-compliant chat and ask to speak to the Patient Relations team so we can investigate this situation further.

Response from Circle MedicalJan 17, 2025

Hi Christian, thank you for your review. We take all patient concerns very seriously as we use them to improve our processes and the overall patient experience. If you are able, we kindly ask you to reach out via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team so your message is flagged to us right away. We would like to investigate this further so we can better understand your situation.

Response from Circle MedicalJan 8, 2025

Hi Lorena, thank you for your review. We take all patient concerns very seriously and we're sorry to hear you have not had a good experience with us. We do have a variety of providers practicing with Circle Medical, including MDs (Medical Doctors), NPs (Nurse Practitioners), and PAs (Physician Assistants). Each of these provider types can prescribe different medications depending on the state where they are licensed and practicing in. If you can, please reach out via our secure, HIPAA-compliant chat and request to speak with the Patient Relations team so we can look into this further for you and see what we can do to help.