CignaReviews of cigna.com

More than 20 years ago, I had so many problems with Cigna, that I paid extra to have my employer switch me to Blue Cross. They kept losing information and would not work well with the VA. The problems persist. The State of Colorado gets good rates for low-income permanent residents from Cigna, so I (myself) set up an account for my mother-in-law last year and completed all the forms to have both my wife and I as primary guardians, viewers, and decision-makers on the account. After a few months, Cigna started telling me that I do not have access, then later my wife lost access. My mother-in-law is currently out of the country (China), and even SHE has lost access to her account!!! This means that she no longer has medical coverage, because she could not renew within the allotted time. To make matters worse, it appears that their custom service calls all go to India. ??? It is my opinion that Cigna is still worthless as an insurance company, so I continue to STRONGLY RECOMMEND that people avoid this company at all costs!!!

Cigna Healthcare is definitely the worst healthcare insurance company in the US. BEWARE! I have been contacting them regarding a $56.00 refund check for over a year now, unsuccessfully. It is shamefully unprofessional. I do not recommend it to anyone.

AVOID CIGNA AT ALL COSTS. I pay my monthly insurance billing. I drop my wife from the policy (she has government healthcare now), I’m billed for double what my statement states I should pay. I contest the charges with my CC company. All of this with communication with Cigna. They stop paying what they owe me for reimbursement. They stop answering my inquiries. It’s my that Cigna is an international racket. I have yet to be paid for claims from December. AVOID CIGNA AT ALL COSTS.

Despite calling multiple times about a treatment I needed, they ran me back and forth between different companies, placing the blame so that I couldn't actually speak with them about their charge. And when I finally got bumped up to someone higher in the chain, they did not care that I was being double charged and forced to either not get treatment, or to be treated twice for the same thing. To top it off, they did not file the charges with the hospital for over a year and a half and I'm just now getting a bill for a service that happened a year and a half ago. They do not care about your wellbeing at all. You are better off paying out of pocket for health insurance with another company than getting their "benefits" through work, I guarantee it. I switched to my husbands insurance as soon as we were married and didn't get medical treatment I needed for a year because I knew they would fu*k me over. I'm just now finally getting my treatment.

I sent in two different receipts for two different covid test claims. After weeks of follow-up, the two claims were combined and one was deducted from the other. 8 covid tests at $9.99 equals $79.92. I sent a receipt in for 2 tests equaling $19.98 and that was paid. Then my receipt for 6 more tests at $59.98 was "combined" with the receipt already paid and a check was generated for $39.96. So, I am actually receiving $59.98 for 2 separate receipts totaling $79.92?

This company deserves no stars. Getting them to pay dental claims is a royal pain. It's no wonder my dentist refuses to file my claims with them. On 12/24/22 Cigna Dental picked up an Express Mail package I sent them for 3 dental claims. I called 2 weeks later, and was told they did not recieve my package, and to call back in 2 weeks. I told the customer service rep I had USPS Tracking that showed the package was picked up at post office on 12/24/22. I called back 2 weeks later and was told again they had not recieved the claims. On 2/21/2023 I mailed the claims again. This time they were sent certified, return reciept, with signature required. The USPS tracking shows package was picked up at post office on 2/24/23. Three days later I got got the signed return receipt back showing an agent of Cigna had signed for the package at the post office on 2/24/23. I called yesterday and was told again they had not recieved my package. That is untrue, and I have USPS tracking that shows it is. I have $749.00 in claims that remain unpaid from this company.

I work for a provider and every time I call I have to fight, hold for long periods of times, or get transfered more than 5 times to get a simple answer. I write names down as I go. So far Mae A., Vanessa, Sarah S., John A., and Charm have been the worse. Charm actually said that I needed a verbal consent from a patient for her to send me a fax for an appeal approval, I questioned why I have never needed patient consent for anythig regarding authorizations or appeals. She then put me on hold for 8 minutes transfered me to Zen, who then HUNG UP ON ME! TI I had to then call back and start all over again! Our patients depend on these infusion medications to avoid pain and Cigna representatives make it so much harder for me to get my job done and provide service to our patients. It's absolutely disappointing, inconsiderate, unprofessional and unethical. I hope they really do something about this problem.

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