CignaReviews of cigna.com

I have had an absolutely appalling experience with Cigna. I originally emailed in January 2026 asking for my policy to be cancelled. That email was never responded to, yet Cigna continued taking payments from me for more than 10 months. When I realised I was still being charged, I contacted them again requesting immediate cancellation. No response. I followed up again. Still no response. I then sent a formal complaint and final notice clearly explaining the situation, requesting cancellation, reimbursement of the payments taken after my original cancellation request, and written acknowledgement of my complaint. Again, no response. I have now contacted multiple Cigna email addresses and departments, including customer care, billing and accounts, claims, secure messaging and individual staff contacts. I have also tried calling the number listed on their website, only to be met with a recorded message saying the number has been disconnected. At this point, I genuinely do not know what else a customer is expected to do to get somebody from this company to respond. This is not a case of waiting a few days for customer service. My original cancellation request was sent over TEN MONTHS AGO. Cigna continued taking money from me after that request, and I have repeatedly tried to resolve the issue in writing with absolutely no meaningful response. For a company dealing with insurance and customers’ money, the complete lack of communication is shocking. I am now having to escalate the matter through my bank and the appropriate complaints process because Cigna has seemingly made it impossible to resolve something as basic as cancelling a policy directly with them. Based on my experience, I would strongly recommend thinking twice before taking out a policy with Cigna. The real test of an insurance company is what happens when you actually need their help, and my experience has been more than 10 months of being ignored, continued charges, endless chasing and complete silence

1 Star – Completely Unacceptable Customer Service and Repeated Claim Denials I have never experienced such an exhausting and frustrating situation with a health insurance company. On September 3, 2026, I contacted Cigna after discovering that my urgent care claims were being denied because they were attempting to coordinate benefits with my former insurance provider, Aetna, despite my Aetna coverage ending January 31, 2026. During my first call, I spent approximately 90 minutes on the phone with Cigna and Aetna. Aetna directly confirmed that my coverage had terminated. Cigna assured me the issue would be corrected. Since then, I have called Cigna TEN times, spending more than SEVEN HOURS trying to resolve this issue. On two occasions, Aetna directly confirmed my termination date to Cigna. Yet my claims continue to be denied. Even a recent medical claim was denied for the same reason. This has cost me valuable working hours, created financial stress, and left me concerned about outstanding medical bills and potential damage to my credit. What makes this experience especially unacceptable is that Cigna has repeatedly been given the information needed to correct the problem but has failed to resolve it. I am now pursuing formal complaints and requesting that Cigna correct its coordination-of-benefits records and reprocess all affected claims. Customers should not have to spend hours repeatedly proving the same information just to have their insurance claims handled correctly.

I have a PPO and been waiting for a pre auth for an mri for 3 months. I have parathyroid surgery 1 year ago to remove an aggressively growing adenoma. Recently, I have been experiencing symptoms again. I had to have my doctor send the clinical notes 4 times. Cigna denied my claim and suggested an endoscopy of my stomach!? I will be changing insurance as soon as open enrollment begins. I've never had any problems before Cigna. But the unnecessary stress is too much!! Don't waste your money.

The customer service at Cigna is utterly abysmal. I spent 10 minutes answering questions with an automated AI bot just to verify my information, only to be transferred to a live agent who made me repeat every single thing all over again. On top of that, the language barrier made it almost impossible to communicate clearly. If I had any other health insurance option available to me, I would cancel in a heartbeat and never look back.

Called customer service as we cancealed the policy effective 8/31/26 however they took the premuim 9/3/26. I called they were suppose to send us a refund we never received it. I called today they would not speak to me but did on 9/3/26. My husband had already given them permission to speak to me before. When I asked to speak to a supervisor he refused to speak to me. I have filled a dispute with my bank to get the refund.

Absolutely the worst dental coverage ever. I have paid over $1,000 in premiums and they will not pay a single dime for any of my services. My dentist is in network for cigna but out of network for my plan. I only got a routine cleaning and they denied it. I appealed it and was told they would cover it and instead I got a denial letter. So $1000 I paid in premiums and $0 paid in claims and I get to pay for my cleaning. I will be canceling them as soon as open enrollment comes.

They are underlings of mdlive kissin every part of their body Gaw damn mdlive must taste delicious. Anyways horrible demeaning and sad experience. If you go to them you’ll end up in the grave NOT BY ME but by their “advice and help”.

I moved to the USA from a developed country with a good medical system. My employer has Cigna as the insurance option for healthcare. I knew that US insurers could deny procedures but I had no idea that they could also deny diagnostics. I need to have two shots into my spine that provide no more than 3 hours of pain relief over a six week period to justify, not the procedure that I have had and worked previously, but the MRI. In any other country, this corporate behaviour would be criminal.