CignaReviews of cigna.com

To be honest, if I could, I would be giving 0 stars, but the lowest is 1 star. I was a former employee of Cigna and the department I worked in was horrible. My last day with Cigna was in August. I tried to do my department a favor by ending my last day on a Sunday since we do not have much agents on the weekend shifts, however, they ended up screwing me over! My last pay check DID NOT include my last days worth of pay. I contacted the lady that does our payroll to be told “it will be in the next pay check because Sunday starts a new week.” Okay fine.. I’ll wait.. the next pay day came by and still no pay check so I contacted her again 2 business days later and her response is “I am sorry I do not. Do you have a number listed on your paystub? I would think they would be able to tell you where that money is.” Basically a brush off. Contacted Employee Services and was told that my manager or HR would need to call and have them fix my term date because my manager or whoever decided to term me on my last day, which meant Saturday was my last day, therefore, they would have to call Employee Services to correct the issue. I contacted payroll lady and did not receive a response for 2 business days so I contacted my manager and cc’d his manager and payroll lady.. but guess what? No response for 3 business days now.. so I decided to send an updated email asking if they can give me an update. Finally my manager responded “I will look into this and get back to you. Thanks for reaching out”. Waited 2 business days, no emails so I decided to take action. I contacted Employer Services again and asked them if my manager or anyone called to fix this error.. only to be told nope, so they tried to call my manager but he didn’t pick up. I’m furious at this point. It’s been more than a month and I’m missing few hours. So I decided to email everyone but this time, I included his manager’s manager. Finally he calls Employee Services back and has it updated. It literally took 5-10m to do.. but then again, I am not surprised because my manager just brushed me off.. just like he always has, which prompt me to finally leave. I’m sorry cigna, I’ve been an employee for 5 years total only to be treated bad. I asked to be off weekend shifts but was told there’s a “list” only to find out that everyone else but me is able to get off the weekend. I’ve asked for an earlier shift, but was told it didn’t work, however, prior to me leaving and them finding my replacement, they were able to give it to another agent and gave them permanent work at home. It makes you wonder how the department is handled. The company as a whole is great.. but I seriously think something needs to be done with this department. You have employees leaving every month and it’s all for the same reasons. Managers are not managers. They have their favorites that they favor. In the end, I did receive my last pay check. I am finally done with you guys!

The WORST dental insurance EVER..

Nothingelse than a scam. After reviewingy mothers economy I tried to stop the insurance company from keep debating my mother. The reply was easy: “Due to GDPR I can’t help you” and keeps stalling the process. Everyone, stay away from this SCAM COMPANY.

My dealings with them this month has been a bit of a nightmare. They are unhelpful and not understanding at all. After all they are but a business. Basically I needed some follow-up work done with laser surgery. They didn't consider it follow-up work and said I had to go through the whole process of getting referred by the doctor etc. because too much time had elapsed. I had already arranged the appointment with the surgeon. I got the code from them after the consultation but after the doctor had referred me - anyway they are insisting I pay for the consultation. Which is fine. But they have provided me with an authorisation code for the consultation so I have contacted the surgeon's secretary and I am now going for a consultation, a procedure and follow-up - I have codes for all of those. It means I have to pay for a consultation but so will Cigna now. On top of that, they now have a bad online review for having upset me, which will be on here for years to come (it will probably outlive me). Also, I would not recommend them to anyone! And I certainly wouldn't consider them in terms of a private health insurance plan - ever. The only reason I have to use them is because they are my partner's workplace health insurance plan.

Call you at all hours after saying no thanks Just filled out a quotation and even when I said no thanks they were still calling me.

Terrible. As part of my company's benefits, I have access to Cigna DentaCare level 4. Or at least I should. I tried to register into their website last yearusing the cigna ID number I received from them in an email, but with no success. Since I didn't need dental care at the time, I put it aside. Now that I do need it, I've been trying to register for a month. And by that I mean: I tried, I couldn't, I contacted them; they take a week to reply back every time, and their replies are completely useless, requesting either data you already provided or asking you to attempt things you already tried with no success and that you already told them you tried in the previous messages. I can't use my plan and their customer support is the worst I've seen from any company.

As with other reviews I would advise anyone not to deal with Cigna if they are hoping for a compassionate caring company they are purely greed orientated. Like a few on here I took out an AA Hospital Plan well over 30 years ago. They wrote to say that they are withdrawing the product with no concern or obligation to clients and what their position is. Obviously they took over this plan knowing that there was a clause that entitled them to abandon these long term clients. Absolutely shameful. Advise anybody and everyone to steer clear of their associated products

I have had a terrible time trying to get CIGNA to pay for my claim for dental treatment. I rang the company before the treatment to explain it had to be done in two parts a few months apart and making sure I could claim for both parts which they confirmed. They have now refused to pay the second part leaving me extremely stressed and with a large bill to pay myself They doubled my premiums this year but are not willing to act ethically. They want the money from you but not to pay you when you claim They also refused to pay for my daughter's hygienist treatment after promising on the phone to do so on the phone as it was clearly part of her dental plan. It is clear they will try to wriggle out of any payment they can even after they have agreed to pay. Their promises and assurance are worth nothing when it comes to paying out I would avoid at all costs!