Shop premium cigars, humidors, samplers, pipes, pipe tobacco, and accessories at Cigars International. Huge cigar selection at great prices everyday.
Cigars International (cigarsinternational.com) has 191 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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J K.
Once was my favorite online cigar spot. Now? I wish I could rate them zero stars. Turned a simple thing like calling into a 45 minute ordeal by forcing me to talk to a computer. Extreme disrespect to me. They lost my old account, and refused to even try to help me recover it. Wish I would have heeded the warnings. I have been doing business with them for years. Sadly, they are not longer a good place to do business with .
Greg
CI offered a $5 discount if you gave them your email but then when I purchased $287.52 in cigars, it wouldn't accept the TAKE5 code to get the $5 off. How cheap could you be?
Sam K.
My wife ordered me a sampler for my birthday a month in advance. We found out a week after it was supposed to be here from them only after asking that it was on backorder. They'd be glad to refund us or I could wait 1 to 4 months. Their shipping is ridiculous. Thompson has much better options and I will not be ordering from cigars international again. I would love to see their store, but their customer service is farmed out to India or somewhere and again their shipping costs are ridiculous and honestly their products from the mail order that I've tried in the past or not fresh.
BILLIE
MY LIPS ARE BLEEDING! DO NOT BUY. Ordered the Cigar club and the 2nd order my lips got small bumps and bleeding. One of the cigars was tampared with a hole in the wrapper as if it were a (No Smoking) fault sign. So, I'd like to agree with everyone else. And, I think they should end operation. Most if not all the cigars are trash.
Roger J.
Tried them online store they always messed up the shipments, so I went to the store in San Antonio Texas. They was rude no help and a poor selection of cigars. Will never shop them again
Consumer
Sent me junk mail for their products that I find disgusting
Bosco
If you have no issues with your order, they are like every other online retailer. But god forbid you need help. They are non-existent. Terrible. It's like the entire company is run by robots. Getting help from a human is just not happening.
Stand A.
I am writing to formally express my extreme frustration regarding Order #CI***537110, which was placed on March 29, 2026. This has been the worst experience I have ever had with an online order. It took a full week just to fulfill the order, and another week has passed only for the package to arrive in my state—not even my city. I still have not received the items. Given the shipping distance, this level of delay is absolutely absurd. And on top of all this, I still don't know how the product is. As a result of this experience, I will not be ordering from this company again.
