Cigars InternationalReviews of cigarsinternational.com

Poor shipping time. Multiple times ordering and pay extra $10.99 ups ground they can’t even get order out same day Ordered in morning April 8 weds It’s Thurs April 9 and still not shipped. They don’t give you tracking until 9 pm at night. How stupid. Holts ships at noon. Every day. Never misses

To all my Military Vet / Law Enforcement brothers Have been enjoying a law enforcement / military vet discount for years with Cigars International. It is automatically applied to each order. My last order, the discount had strangely disappeared. I called their customer service, and received a major runaround. After numerous emails, I asked the customer service rep to please call me to figure this out. She said a rep would call me within 48 hours. That was 5 days ago - still no call or attempt to resolve. I will be taking my business elsewhere.

Order cigars. Don’t receive cigars. Contact CI. They don’t care. Had to challenge charges on bank card. This company sucks. Stay away.

For last 6 months I was being charged $16.+.it was for some club they say I ordered that gave me free shipping. Problem : No, my last order i paid for shipping and it was more then 2 weeks before charges started. Called and they told me I signed up on my last order. But that would mean I ordered this puro club on its own.Told there was nothing they could do.So much for over twenty years of shopping there.Never again

Criminal enterprise. I made one purchase as a Christmas gift and was automatically charged for Puro Perks Club membership. I caught the charge and request it be cancelled and refunded. They cancelled the payment on their web page but never refunded the $14.95. They then charged me again the next month. I call again, same exercise. They call back and confirmed the cancellation. No refund. Guess what, they billed me again. Third times a charm. I turned it over to the fraud department at my bank. Do NOT purchase anything from these criminals. Update: After I called the third time I received a email from Francis (Puro Perks) that in part read "We show that the fees we attempted to process on 02/17 and 02/25/2026 were declined by your financial institution and were not deducted from your account. Please contact your financial institution if you are noticing these fees on your statement. " This is an outright lie. I provided then the posted transaction but got no reply. My bank got one of the 3 transactions refunded. It not a lot of money. They hope you just don't notice it. Back to the fraud department at my bank

Placed a substantial order with CI & all went well. a month or so later I happened to notice TWO charges of $14.95/E, 1 in Jan & 1 in Feb. So on Feb. 27th I contacted CI & was told it was a monthly cigar club fee. I said: I am a Snow Bird, in FL for 1 - 2 months annually, so WHY would I have ever signed up for this sort of discount/promotion. (wish I had read on some other site reviews earlier about this ongoing SCAM) the gentleman, very understanding said they would provide a refund & should show up in the typical 5 - 7 days. Sure enough a refund was provide - BUT only for the 2nd charge was refunded !?? So now, wanting a paper trail on March 3rd I reached out to CI through "customerservice @ puroperks.com" I provided screen shot / cut n pastes of BOTH charges & of the ONE refund. I was astounded when BRANDON, FRANCIS & ERICA through a series of * e mails over FOUR days, continued to state that I had NOT been charged.. I gave them 1 last opportunity yesterday to rectify the issue, so this morning contacted our card company who CONFIRMED that I WAS as I 110% new, charged their monthly fee on January 30/31 & that they would be refunding me & going after CI/puroperks. Guaranteed I WILL NEVER be looking to CI for product ever again - NO MATTER the deal - SPA007

Complete waste of money. I bought CI’s White Yeti Mega-Sampler III and it was a total disaster. Every single cigar—from the Gurkhas to the Montecristos—was either stale or a knock-off. They all tasted like smoking a bunch of dry straws. I know my cigars, and these were way off. My friends and I tried ten different sticks and couldn't find a single decent one in the bunch. Avoid this sampler.

Bought the Victor Sinclair mother loud. Had a problem with every cigar I lit. Can't get a draw or they burn uneven. The leaf starts to unwrap never again will I buy through CI I'll stick to my local stores.