Cigars InternationalReviews of cigarsinternational.com

Cigars arrive ok. Freebies are cheap. Coupons or discounts always have a hidden catch to them and when call and ask your selection doesn't apply. So I average 400 a month and one time out of 5 this yr did a coupon for higher purchase actually work. So I will be back to cigarking and cbid.

There's an old adage that says "You only hear when something's wrong". In the case of Cigars International I believe that this may apply. They have hundreds of workers and get thousands of orders. When you look up reviews they have more than any other online cigar store and people usually don't say anything unless something is wrong. This makes review sites untrustworthy as you will only find a concentration of negativity! Perhaps more people should report when things go right and a truer evaluation could be found, so I am. I ordered cigars from them having been on a decade long hiatus from my original store of choice, Thompson, who is closing. I got my cigars in five days and they are all perfect, resilient, well packaged, exactly what I ordered. They included coupon cards, a catalog, some fluff. I did notice a subscription to a magazine upon checkout, which I made sure was left unchecked as it had nothing to do with cigars. I don't like automated help systems but they do have a phone number and claim that you can get in touch with an actual worker. I have no complaints so far!

Waist of time and a scam

Placed an order and four days later it's still processing. They took my money though! The items I ordered were all in stock at the time so I don't know what the problem is. What's worse is I called customer service only to find they've obviously farmed that department out to India I assume. Really a shame because over the years I've spent thousands at CI and now I'm afraid I'm done. The customer service farm out is too much for me.

I was happy with the cigars and service BUT one big item turned me right off and makes me think I'll order elsewhere. I started getting magazines from Bazzar and Vogue. After filing a BBB complaint it was discovered that CI had passed my address to a company called bPerx who than passed it to a company called Subco, a publishing clearing house. Though BBB informed I was not charged for the magazines it was unsettling as to all appearances it appeared as someone had subscribed me and used my credit info for the subscriptions. I consider it an unethical practice CI to distribute my address in this manner to 3rd party companies. This is no way for a company to build trust or a dedicated customer base.

Total scam.. They cancelled my order because they "couldn't verify my address" (same address used to order hundreds of things online for last 10 years and nearly every single day) THEN THEY CHARGED BY CREDIT CARD ANYWAY

Hey CI customers BEWARE!!! Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month .. I went back to check and was charged back in 2022 two times for the same. The service rep explained he canceled the most recent and I would be contacted by customer service rep by email. BEWARE OF POOR BUSINESS PRACTICES!!! I believe when you order there is box to UNCHECK to not sign up.. if you miss it and you will the charges start coming!! Its a shame as I recommend to my golf club members and friends all the time.. now that will have to change!!

A company with no process and no standards. After a box of cigars I ordered was sent back to them from the post office for an incorrect address CI never contacted me. They never answered my customer service requests even when I attached my questions to another order. The second order they actually accepted and then cancelled saying the cigars were out of stock. The first order that was sent back... well they just put those cigars back up for sale, kept the money they charged me and I suppose was just going to keep doing that until I stepped in 3 weeks later. My first attempt at dealing with a human customer service rep had a young twerpy voice barking at me like I was in the wrong. My second person Phil was decent person but even talented people stuck in crap still smell like poo. They're not going down hill, they're already in the gutter. The other reviews should confirm the same. With as many other fish in the sea as there are, your pole is better off in someone Elses pond. CI stinks, the water is murky and the fish are polluted.