Cigars InternationalReviews of cigarsinternational.com

I used to love ordering from this site. Don’t get me wrong. The cigars were usually great but as of late, they have did something different with the shipping. It takes forever to get the cigars now and longer than cigars are in transit the worse shape they arrive. When I started ordering from here veterans and first responders would get 10% off and two day shipping for free Then it went to 10% off and standard shipping for free. Now it seems it’s just 10% off and you have to pay for shipping. It feels like they’re trying to pad the bottom line By reducing veteran/FR perks. I hope they come back around to the great company they used to be.

I have been waiting on 2 simple refunds over the course of over 2 months. Each and every day I call in and am told a different line. One day a check has ben mailed. The next day I have to wait 14 days for a check to be mailed. The next day, no check will be mailed and my original payment method will be refunded. No refund is ever initiated. Each and every day their non-English-speaking employees in their poor customer service dept. tell me a new lie about a refund I have been waiting on for over 2 months. Complete incompetence. There are many other cigar/pipe shops one can choose from. Avoid this outfit at all costs.

Just wanted to purchase a gift card online and was then tricked into getting charged 14.95 a month w/o my knowledge for the past 6 months. When I called to cancel and inquire what the charge was for the customer service rep said I probably accidently clicked on the subscription. Stay away!

Cigar international started charging me a 14.95 monthly fee for a rebate program that I didn't sign up for. I called and they wouldn't give my money back, sneaky people there are better places to buy cigars.

Placed a Christmas order, receive the cigars that are damaged at the factory. Shipping box was perfect, cigars cut and dried out. Contacted the company and the only thing they offered for a resolution was a $10 coupon in next order with stipulations. Will never order again, quality is bad, service even worse. I wouldn’t order again from them with a 90% coupon. Total scam of a company. Probably intentionally selling damaged good, with the response I received. Buyers be ware.

On 12/16 I ordered cigars as a Xmas present for our son, who would be visiting us from Texas. I paid extra for 3-day delivery. They arrived on January 3, well after he had left. I called after Xmas and requested they be delivered instead to him in Texas. The agent promised that the would but that didn't happen -- they were sent here to Florida. They seem to be a disorganized mess.

I went in to get cigars, like I always do spend over a $1000 a year on cigars. They refuse to give me the veteran discount. Because I got the 5 packed specials, and they always did before either you honor vets, or you don't, it's not the 10%, it's the principle. Very upsetting

Usually been adequate, but today they sent us spam for the most racist, NAZI-PEDOPHILE, hate-group trash cigars possible. So many reputable places To order from that don’t sell nazi trash to order from. We won’t ever be back and will Encourage our cigar club to follow suit as well. Just disgusting.