Shop premium cigars, humidors, samplers, pipes, pipe tobacco, and accessories at Cigars International. Huge cigar selection at great prices everyday.
Cigars International (cigarsinternational.com) has 191 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing191 approved reviews, newest moderated first
gamer33
Never had any issue with them. Ordered many times. Prompt delivery. Excellent value with quality cigars for 70-90% off. If you sign up for their club membership, which is totally optional, make sure to select limited time like 3 months, not a monthly one to avoid auto billing. Very reliable seller.
J.S. B.
Shipped me stale cigars. No response from customer service. Update: Response from Customer Service, waiting on replacements. Fingers crossed, they are fresh.
J.r. H.
Set up an account and placed an order on June 5th for delivery June 10th. When it didn't arrive I was told by customer service that my order was on hold (canceled) and they could not give me the details as to why. The rep set up a new account for me and placed a new order telling me that they would ship them overnight on their dime. When they didn't show up for a second time, I was told that since my original account had an issue (which they still wouldn't give me details about), my new account was flagged as well. This is the account the rep set up for me mind you. With all of these supposed "issues" going on, I was never contacted by anybody from CI. I canceled my order and account. I will never attempt to do business with them again.
Tom P.
Just got my St. Louis Ray maduro Titans in the mail in two days super fresh super moist totally happy never ordered from cigars international before highly recommend
Boeblaze
Screen shots of order at $37.50. Charged at $56.99. Not including shipping, tax and excise tax $8.21? On $37.50? Total $76.61????? What???? Dealt w company many times in the past and was great. Customer svs started at $10 refund. Said I’d return. Finally settled at $20 refund. Should have been closer to $25. Never again. All links on my account of what I purchased said $37.50. Go to site right now$37.50. Invoice comes out at $56.99 plus shipping, tax ,excise tax? $76.61??? Sounds like a software problem. Sent numerous emails back and forth w cust svs. Tons of screen shots and links, all said $37.50. Never again!!!!
MJS
I found out that they were charging me $14.95/month for a subscription for which I never signed up. They were only willing to give me a partial refund. VERY DISSATISFIED. Steer clear.
JOHN L.
I found that CI was withdrawing $16.23 every month since Nov 2024. I called customer service and they verified that and they put me to the subscription dept to cancel my subscription that I never made. Well the Subscription department could not find me on there system. I contacted Chase Fraud Dept and can only cancel once the funds are cleared and not pending.
Kevin R.
It's very agitating that they will not allow you to log in as a guest and purchase under the same email address as an account already existing. Like I really care to remember my password to a cigar website. I purchased these as gifts for people. I truly could care less about this.
