CIBTReviews of cibt.com

Needed 4 different visas for a for a cruise. One came through in a few days. Two came over a month later. Didn't get the fourth visa at all. Over 30 emails trying to get them to submit my paperwork.Telephone reps don't know what is going on. Different advice depending on who you speak to. Email reps not much better. Wouldn't trust CITB to get my visas ever again.

Just awful. Was told a 4 day turn around time for a work china visa. Still waiting 2 weeks later and will have to withdraw by the end of next week if haven't heard anything. My agent is rude and patronising. I need my passport back too ASAP if I have to withdraw my application. I am a foreign national and it's really unsettling not to have your passport. I want to go home for Xmas but will I have my passport back by then - no reassurance from the agent.

Terrible customer service. I made a mistake on my Vietnam visa application and the agent refused to let me apply again without paying another fee. It is a total rip off. The agent was exceptionally rude and yelled at me. There are other places that offer this service for less and with better service

Voor mijn visum naar china ben ik super goed geholpen! Een vast contactpersoon bij Visum.nl (Samuel )omdat het echt een gedoe is en je veel heel veel moet invullen raakte ik af en toe gestressed maar elke keer als ik belde werd ik goed begeleid en het belangrijkste ik werd weer kalm door de geduldige professionele Samuel. :))

missed my trip due to this service and I would have made my trip if I had done it myself. They still charged me the full rate and promised to return my call but did not

I wish I read these reviews before I started the China Visa process. My boss needed a business visa to China. We paid for the premium service, 450$. This has been a nightmare. The agent doesn’t respond to emails and forget about answering phone calls. Truly the most unprofessional service I have ever experienced. This company is the worst.. stay away!!

My experience with CIBT was not good. I paid $500 extra for premium service. My consultant yawned repeatedly in my ear on our first call. I had an urgent need for my visa to China. I had to repeatedly reach out to her to keep things moving. Including correcting her spelling mistakes on my application. In the end, I paid over $1,100 and did not get the visa in time and missed my trip. I called the premium customer service line and waited on hold for nearly two hours. I expressed my concerns about the consultant that was assigned to me and was told that they were going to be reaching out to the manager and someone would get back to me. I never heard from anyone. After all was said and done, I received a survey from this Eric Muething, who CIBT responds in these reviews that you should reach out to if you have a problem, asking about my experience. I detailed the experience I had and received no feedback. I then emailed Mr. Muething directly and again have not heard back from him. So, beware of believing any claims of personalized and step by step help during the process will actually happen or be worth the extra $500. Trust me, it's not.

Worst service of my life. I used the “preferred service” for a visa for my already booked China trip for me and my wife. Paid in front the amount of $450 x 2 ( non refundable fee). The service started 2 months prior to my trip. They stated since the beginning that the communication was going to be strictly by email. The communication was poor, sporadic, scarce and when they finally answered to my emails, they kept asking for information that was already sent. It was like they wanted to ruin our trip. So they did, and I had to cancel the whole trip two week before departure. Once I wrote customer service the communication started flowing by email and via phone calls, but the damage was already done. If you want to waste your time and your money. This is the way to go!!!