CIBTReviews of cibt.com

Absolutely shocking. They charge for placing a free service, which they don’t declare is available free. They took payment in January for a VISA they couldn’t/didn’t order until today. They tagged my card with a subscription pull despite opting out of having a subscription AND it cost £20 to call them (at my bank’s insistence) to request they untag the card!!!!! It might be a 08 number but it’s premium rate number and they don’t advertise this. And they kept me on hold clearly to gain more money. Total scam. There is no option to respond to the reply from CIBT below?

An appalling level of service from this company that advertises a "PREMIUM" level of service however fails to respond to emails and voice messages. And then invoices you for their so called "PREMIUM" service before providing any level of service. I will start naming and shaming shortly of all the people that I am being forced to deal with with no actions or outcomes. And yes, I will give my name and order number so they can pretend as soon as they give me somebody SENIOR enough in this organisation to actually something about my application.

I would prefer to give them a giant ZERO!! I used Travisa several years before covid to get extended visas. Everything went smooth and easy access to a representative. Today, after entering my bankcard info, I started the Philippine application form, had a question and tried to reach a representative. I paid for Premium service! Every time I called the premium service phone number after a couple of minutes, they would disconnect the call. After several attempts over about 3 hours, I finally called their general contact number and told the representative to stop my application and I will not initiate any service with them due to their horrible service. After the call I received an email saying my Premium service representative would contact me in 2 business days. Unacceptable. They have become a HORRIBLE company! Do not use them!

One star is being generous. After 4 weeks of repeatedly uploading documents, still nothing. Status is "submitted to embassy Dec 1, 1969" seriously? I have spoken to 4 customer service reps who claim to escalate to exec management, but I hear nothing. They took my money tho. I get "Upload successful" emails every time, but when I check a few days later, I get the same old story.

Waar gaar CIBT over? doorverwezen voor ETA aanvraag door Cheaptickets. Cookies kon ik niet uitschakelen, mijn ETA zou € 25 kosten, en mogelijk niet op tijd binnen (2 weken voor vertrek) . Via Canadese overheid: Ca$ 7,00 en na een paar minuten de ETA in huis. Dit bedrijf doet officieel maar is 100% commercieel

Giving one star is being generous. Their Cust Svc is non-existent. Response time can be weeks, if at all. Do it yourself or use another service provider.

Dit bedrijf bedriegt dus iedereen en maakt grove fouten die hun niet toegeven waardoor ik niet op reis kan gaan door hun fout , ik ben hierdoor mijn verlof kwijt, mijn vluchttickets, mijn reisverzekering en hotel kwijt Ik heb hiervoor ook nog eens 350euro mogen betalen omdat ze mij visum niet op tijd kunnen afleveren Waar is die zogenoemde customer service die geen service is IEDEREEN moet dit weten

Customer support is almost non-existent! My visa application for China was in limbo for over a month! My email requests for support went unanswered. I had to call 5 different times to finally reach someone who could help figure out what was going on... Turns out, their online application portal was "not working properly", so I had to redo the application in PDF form. The total time, from my application and payment to receipt of my visa was almost 7 weeks!!! The turnaround time was advertised as 5-10 business days. For a service that cost over $900, this is completely unacceptable! Either find a different service or do it yourself.