CIBTReviews of cibt.com

Mei made certain that my experience was positive! I had several questions while completing my China visa. Her responses were quick and helpful! She made applying for a visa simple and less stressful.

The turn-around time was good ( after one resubmission of my passport and photo). However, I found the cost too expensive in comparison to downloading the app on my phone and completing it myself. ( It would have been USD$19 x2 on UK-ETA app as opposed to this amount in addition to CIBT service charge of approx USD$35 x2 fee for myself and my wife). The fees were also charged up front with a strange name of " Visa-Connection"?

They advertise securing a visa for approximately 22 or $23. What they did not tell me is there is an additional $30 service fee plus tax and when I called to complain about it, they insisted there was a $69 cancellation fee on top of it and I would be better just to get their visa and pay up the nose rather than try to cancel it. I agreed to that ridiculous extortion level of business so as not to cost me more. Imagine my surprise when they still charged me a $69 cancel fee, plus the visa fee, plus a service fee, plus tax ($123.17) and they never provided the visa!!!

Company replied to emails quite quickly but it took 2 or 3 goes for my passport photo to be accepted. They didn't inform me what the problem was. Also think it was quite expensive for an E-visitor visa which according to Autralian customs is supposed to be free!?

It was done reasonably quickly. There were some minor issues with submitting photos but once we got them right, the turnover was quite fast compared to other countries

I have never had so much trouble trying to get a Visa before this experience. CIBT kept accepting then rejecting my photo without providing enough information to understand what was wrong with any of the photos I uploaded. The final photo that was accepted looked like a mug shot of someone I have never met. If the goal was to enable facial recognition, that should have been made clear at the start.

My journey with CIBT started out good, they were responsive via calls and emails with clear communication of what to expect and related timelines, however, once I got assigned a visa consultant, it was all downhill. Her communication was poor; perhaps there was a language barrier. Whenever I would complain about the level of communication, she would double down and perform even worse. Some of the information they provided was inaccurate as well. In the end, they were useful for reviewing the quality of the documents, like cover letter, invitation letter, etc, but I honestly would not recommend them.

A bit bumpy to start with… joined with them easily, but, when using the app it kept freezing up, and I got nowhere…. It asked me to sign in again so I did, and I found I then started two accounts & two costs too… HOWEVER, I mailed their info people and it was solved in no time at all… I simultaneously went back to the application screen and website was a joy to use! Both easy & quick too… I’ve given 5 stars because two of the three sections were excellent…