CIBTReviews of cibt.com

My personal advisor was Arian Rahimi who I found to be very knowledgeable and efficient. His instructions and necessary forms needed were spot on. The team was very helpful in answering all the questions I had and addressing any concerns. Further, once all the documents were submitted, Arian and team worked very efficiently in expediting the approval through the consulate in a timely manner.

Start with their phone system - too many times entering the 1 key did nothing. After the redial, you have to wait a LONG time for an attendant. And then it is answered, you are forwarded to "the next agent available" and after thirty seconds, the line goes dead. The instructions on the China visa should to made more clearly. The check list also needs clarity. The email telling us we had errors that had to be corrected the NOT tell us HOW fo fix the problem. Getting an email at 3:30 telling us to fix things is a guarante that the correction will not get to Fed Ex by 4 o'clock, so there is an extra day in the process. They have a $43 fee for making a copy of your passport. I saw that and chose NOT to do that. I sent them an email telling them that. When the bill included that fee, the clerk say they add that fee to EVERY bill. If you notice it and don't want it, yopu can call them and ask for a refund. This four-day process took us three weeks. Some of the attendants were fine, and the manager was very helpful when I told her of the quality of the service, but I will never use CIBT again. Looking at the number of negative reviews, I feel that others agree with that feeling.

CIBT kept in touch, during a last minute visa application. I had no idea how long the approval would take when I applied. They got it done in time. I use CIBT Visas for all our clients complicated travel, when multiple visas a required, whether for cruises, or land itineraries. Nice to have all information in one place.

This company is thoroughly professional in its approach. I inadvertently applied for the wrong type of visa and refunded me immediately.Their customer service was amazing . They hold your hand the whole way and I cannot recommend them highly enough.

I used CIBT Visas as they were recommended by Princess cruises to get a Vietnam EVisa for upcoming cruise stop. The application process itself was quite easy however the price was not easy to understand & was in the end quite expensive. I also had to chase the application approval myself to see if it had come through, they did not let me know until I emailed them & responded

I received clear instructions on the visa application process and the documents I needed to provide. I have been guided through the process and received regular updates with clear next steps.

I've used CIBT visa for close to 13 years with large time gaps between uses. But in this last year I've used them for two visas. I cannot say enough about Christine. She did an exceptional job walking us through the process and dealing with endless emails from 3 or 4 of us. Honestly worth every penny and as I have done previously I will use CIBT again! Highly recommended!

Expensive for the service provided. I did all the work yet had to give CiBT over £100!!! When an upload failed to work CIBT did not define the problem. They asked me for some completely different documentation which was or wasn’t required. I don’t know! In the end I was asked to upload all documentation to a CIBT email. I feel that this company was getting paid significantly for doing very little. They need to be much more exact in defining the documentation required to be successful in securing a visa. Trite response given to my review which does nothing to address my comments.