CIBTReviews of cibt.com

They sit on my visa Vietnam application for a month. Last day, they send me my application number so I would chase it with the consulate. Half of my application was empty. When I asked them can you fill up and chase it up, they told me it is because I have a non-Aus passport it was delayed, which makes no sense. I paid another agency to submit the application, I got my visa in 2 days for much less price. Avoid at all costs.

A big shout out and thank you to Vicki Wu, :-) Vicki Wu was fabulous to deal with; she answered all our questions and was prompt and full of knowledge. Well done Vick, there should be more people in this world like you, kind, patience and on the ball.

Awful company. I applied for Vietnam visas for my husband and myself and got a whopping bill that included $500 for “Premium Service.” No one told me about that in advance, and I did not receive any special service, so I cancelled the order and reapplied. They screwed up this application. My husband finally got his visa, but I do not have mine. Today I got an email saying my visa was approved and a bill, but there is no visa. We have been billed again and still do not see the American Express credits that CIBT says were issued. You can’t reach the company because they usually do not answer the phone. And when they do answer they are rude and do not want to be bothered cleaning up their mess.

Did I finally get my visa after 6 weeks of back and forth? Yes. Was it a good experience? hardly. I would look elsewhere- especially if you are looking for a company with reliable customer service. for starters, Simply having someone answer the phone requires a Herculean effort. When I was finally connected, I was given incorrect information. Email communication is equally disappointing. Responses consistently take at least two days to receive and, once again, they made errors. This experience has significantly eroded my trust. Based on my experience, I will not be recommending CIBT to colleagues or friends for future visa services.

Thank you for your support and the quick turnaround. Always a friendly contact with your team. S.O

Fast and efficient service. Website easy to navigate unlike the official Indian Government one. Customer service answered my question as soon as possible.

help going through the entire process, It was a little was a little difficult with the web pages. Gabriel Concepcion was very helpful and answered me right away with the info i was missing.I didnt think i was going to have it in time but he made sure i did. thanks. Regards, Stephen

Received excellent communication throughout the process. Service was exceptional and I would highly recommend. Gina V. was terrific. Thank you!