Ken M.
Confirm with Sub-Vendors
Most of the client experience that I booked through CIAO Italy was good. The couple of experiences that went bad were due to CIAO Italy not confirming with their sub-vendors that everything was all set. Both bad issues were in transportation. One local company had the wrong date for the transportation, and the other the driver got lost on a 2.1 mile ride...and the driver was a local. Not quite sure how that happens. Neither of these issues were CIAO Italy's fault, but I think they should get in the habit of confirming the information with their vendors so the clients have a smooth experience.
Response from Ciao Italy ToursOct 8, 2019
Hello Ken it is obviously very disappointing to read this review. We are glad that your trip generally went well. You had a group of 10 people and stayed in Rome and Sorrento with tours and transfers in between. We are aware of one disservice which was the arrival transfer from the train station to the hotel in Rome and in fact the local driver did not provide the service we booked. We have been working with the same drivers in Rome for about 10 years always with exceptional results and impeccable service, this was one very rare event that something went wrong and we promptly refunded the service with our sincere apologies. We do not have any information about a second issue, kindly send us an email or call with details so we can address it. Finally I would like to correct your statement as WE DO CONFIRM with our local suppliers all services very carefully and we only work with expert and reliable local drivers and tour guides. We care very much about our reputation and we work diligently to make sure that clients are satisfied and come back home with wonderful memories. Again our apologies for that transfer that did not go well, and I hope you enjoyed the rest of the many services and activities we organized for your group. Thank you Guido D'Ugo