Ciao Italy ToursReviews of ciaoitalytours.com

Filthy bus windows...we went for Siena, San Dimignano and Pisa with lunch. It was a double decker bus with absolutely filthy windows...I asked the guide woman why the front window was so filthy as we're hoping to take some nice pics of Tuscany and she just walked away...turned around and walked away...so rude unprofessional, lack of professionalism and manners. Considering we paid 180euros for sitting in filthy bus is a rip off... learn how to respect customers and some curtesy. Shame on you

After no vacations since before covid, I excitedly used Ciao Italy to insure my sons and I did not miss anything important on our upcoming tour to Rome, to see Cat Stevens and to tour Rome. We enjoyed every day and every tour. One of our favorites was Costanza and the tour of the Jewish ghetto. She was very pleasant, energetic, and knowlegeable. Then came our day long trip to Pompeii and Amalfi Coast Tour. Our printout, which we still have, shows that travelers have an hour to enjoy Positano and another hour to enjoy Amalfi. First, the driver was 30 minutes late to the pickup. When the van stopped at Amalfi my sons and I were the first off and out to see the sights. The driver said nothing to us about a return time. We enjoyed the beautiful area, shopping, and had lunch. So that we did not worry anyone about being late, my sons were paying our lunch check while I returned to the van . When I got to the van the driver, Alessandro (middle aged) ,started to scream at me about being late. He was screaming that ten minutes means ten minutes. I said 10 minutes, the itinerary said 1 hour. Shortly my sons arrived. One of them was going to apologize to Alessandro when I said don't you dare, he has been screaming at me. We heard from the others tourists in the van, a father and daughter from New York and two friends from a Spanish speaking country, that Alessandro had been pacing and cursing outside of the van waiting for us. He was using foul language including mother-f... My youngest son approached him at our stop at Pompeii and said he owed me an apology. He not only did not apologize, he had the nerve to say he had behaved like a professional. He ruined the rest of the tour for us and Pompeii was much less enjoyable. The ride back to the hotel was virtually silent except for whispered discussions regarding Alessandro's behavior. If it hadn't ruined our trip it would have been humorous. When my son and I told him our itinerary said 1 hour, he said he was in charge and it was the amount of time that he said. The reason I say middle aged is not to be mean, but we had another driver with the same name who was young, and he was very pleasant.

CARRANI TOURS ARE A TOTAL SCAM. They use HEADOUT to sell their tickets but have absolutely zero communication between the two companies. They will both just take your money then make you run around in circles, for weeks, trying to get it back.