Christian Book DistributorsReviews of christianbook.com

Through the years I have purchased hundreds of Bibles for many different causes, but for myself friends and family I focus on Genuine Leather editions. I recently purchased a second copy of The Companion Study Bible, making sure I ordered a GENUINE LEATHER from these folks and I was shipped a bonded leather one. When I contacted "customer service" and I use those words lightly, I was told and I quote: "Whatever is printed on the box is what you received". Sorry, but I received a BONDED leather and I clearly know the difference! I even had to explain the difference to their "product specialist". I don't care what "the box says" as I have over 30 Genuine Leather translations in my library and what they shipped me was NOT one. This is not the first issue I have had with this horrific company but it will be the last. During 2020 I placed an order of various products that were in stock, they held up my order for weeks AFTER taking my money. When I called to ask why they did this they said and again I quote: "We have to pay our employees", yes you do, and you also have to ship your customers the products they pay for!! I will NEVER use this crooked company again and I hope you all take heed as to the practices of this company!!!

I was looking for LEGO ® Icons Botanical Bonsai Tree, which was sold out everywhere, but this site had it available for $5.00 less than MSRP, but for preorder. I had never ordered from here before, but decided to try it out. Sure enough, the item came through on time, about 1 month after I had ordered it. They even sent me periodic updates -- i ordered the item on 4/17, I received an update (just confirming the order is still in) on 5/2 and 5/12, then a shipping notification on 5/17. It arrived on 5/23.

Customer service is poor. I ordered a Bible on Monday of this week. It sat for three days in a FedEx distribution center in the town where CBD is located. I contacted CBD several times over this issue via e-mail and never received a response. I have found this to be typical from having problems with other orders in the past. They do not work on behalf of the people who keep them in business. I found out today that I could have purchased the same Bible from Walmart.com for three dollars less than what I paid for the same edition at CBD--and I could have had it shipped to me for free with guaranteed delivery in two business days. And the Customer Service Reps at Walmart.com treat every customer complaint with the respect it is due. I won't be doing business with CBD ever again.

Package indicates shipped on April 6th. 5 days later and two customer service reps, package still hasn’t left CBD warehouse. Told it doesn’t matter...that FedEx isn’t updating their tracking info regularly DUE TO COVID of course! If I don’t receive my item by the 20th, call back so we can look into it...SO FRUSTRATING! I paid for FAST shipping, I want my shipping refunded.

I had canceled an order because it was on backorder (twice) and I found it elsewhere. My account showed that it was canceled, yet they sent the books to me anyway. I immediately contacted them and told them that the package had been damaged and that I had canceled the order, did not want it, and asked what to do. They never responded. About a month later, I received a charge on my credit card. I contacted them and was told that it was for the books they had sent. I told them that I had canceled the order. They said for me to get a refund, I had to return the books AT MY EXPENSE!! I requested a refund for the return shipping as well as the books. They didn't even give me a full refund for the books. They have never responded to any of my emails. I expect more of a business that calls themselves "Christian"

I have ordered from them 3 times now- never any issues and fast turn around time for my order! Will continue to do business with them.

SmartPost is the worst service for shipping...period! If they are going to charge for shipping should use something better. Will never order from them again. Nine days for something that would have arrived in 3 using first class USPS.

I have shopped with Christianbook several times in the past including one with a hiccup that was fixed. This past order through has made it my last. I ordered Bibles for my shop on Jan 14th this year. A week or so later they arrived but were the wrong Bibles. I contacted Customer service and they sent a refund label and a new shipment of Bibles. Again, they were the wrong ones. I called customer service this time to straighten things around and was told the right ones would be shipped right away and that the SKU labels were wrong in warehouse. A week later I got an email that they looked into the mixup and saw that the pictures on the listing were for the wrong cover of Bibles and said it was their mistake, but they would not be sending the Bibles I thought I was getting on the listing and told me if I wanted the correct ones I would need to pay more. I declined as I had already spent my budget for Bibles and could not spend more. I sent back the boxes of incorrect Bibles for a refund. A few weeks passed and I emailed as my tracking showed the Bibles had been returned and I still didn’t have the return to my bank account. I was told if I provided tracking numbers they would refund the money right away. I sent tracking numbers and was then told they could not process the return until the Bibles had been processed and that it could take 2+ weeks to even get to them. So here we are, nearly 2 months later and the return still has not hit my bank account. Normally I let these things slide because I know how hectic things can get but I was told one thing and then another and the issues with the Bibles wasn’t even my fault.