MJ
Praying for them
I ordered a gift for Mother's Day, 2-day shipping popped up as an option to be delivered the day before, so it was perfect timing! Their website offered it and generated the Saturday date, I didn't assume it would be delivered Saturday, the website said it would be. You can guess, it didn't come on Saturday and it generated a Monday delivery date, the day AFTER Mother's Day, after I placed the order and had paid the $12.99 for it to come in time for Mother's Day. So I contacted them and told them what happened, that now I would not have a gift to give my mom on Mother's Day, and I would like a refund for the difference on the shipping. She replied that it was after hours and shipped the next day so I would still be getting it in 2 days (Sunday doesn't count) with no acknowledgement of what I said about not having a gift now, or that there was a problem with the website. I told her again that the website said it would be delivered on Saturday and could I please have a refund of the difference. She said no, it was still coming in the 2 day time period and to let her know if it didn't arrive by then. So I asked for her supervisor who repeated what she said. I replied that it wasn't about the money, it was about their website not working properly. I also told her that I was surprised at the lack of compassion and understanding from a Christian company and that secular companies actually want to keep their faithful customers and bend over backwards to do so. I also said, next step...negative review. THEN I got response that the difference would be refunded to me. Because they did promise the refund, I gave them 3 stars instead of one. Hopefully, they will make changes to their website and the way they treat customers. And I am convicted that we need to pray for them and not just complain. I make mistakes, too, and am far from perfect. And who knows what is going on in the lives of those who make decisions. I am realizing that people in pain do painful things. So pray with me for them.