Misty
My honest experience
First book ordered August 11th was received a couple days later. Took maybe 5 days. Second book showed it was fully in stock… but it didn’t arrive with the first book which I found super odd. I wrote CS to ask about it and I ended up receiving the book about 2 weeks after ordering. I got a response from CS about the book 14 days after my inquiry. It says 48-72 hour “or sooner” response time. I let the person know I received my order already but told her I was concerned with ordering again and if this is a common occurrence. She let me know they switched warehouses and apologized for the delay. I also read on google, which idk if it’s true or not that there were 150 or more layoffs. I would assume that attributed to the delay. Overall I mean I received my books one just a week after I needed it for co-op homeschool so we had to make due. The books were perfectly packaged but the issues lays with customer support and no answers, which is why I had to remove 1 star. I didn’t give only a 1 star rating even with these issues because I have previously ordered from them last year. None of this was not an issue at all so I didn’t want to bash them for something out of the employees control as they are not the ones making big decisions (layoffs, warehouse move) but I still wanted to leave my honest review so others ordering know they could have the same issue this year. Again last year I didn’t have this issue. That’s why I am writing in on this platform so others ordering can see what they may face! I did ask the CSR if I have to order again if there is a good chance this issue will happen again as far as delayed response/delivery and Amanda S. who replied said she apologized for the delays and they are very behind but slowly chipping away at returning of emails and getting shipments out. It’s also worth noting I sent her emails that she replied to within 2-4 minutes of me emailing. She was extremely on top of it and it’s also a Sunday morning, which tells me they truly have been extremely behind but are working to make everything right. She said this shouldn’t be an issue moving forward and they’re working hard to correct everything. I see everyone else’s reviews and they’re all bad because it shows they all clearly had the issues I had. But I chose to give them grace because of previous ordering experience and the representative who took time with me this morning. I wouldn’t let it cause you to never order from them again I would just be weary during this time. I am sure once everything is settled they’ll be back to normal. I won’t let this ruin my experience with them. I urge people ordering to consider all of this before purchasing and making sure you’ll receive your order promptly until they get things all adjusted and in order.