Tiffany M.
Large order bungled costing me lots of time and money
$4000 curriculum order was placed on 8/19 with a backorder ship date of 8/25. On 8/26, the backorder ship date changed on what I could see in their system to 9/28. I called on 8/27 to see if they may ship sooner and was told they are backordered until 9/28 - they simply read the same thing I could see. They apparently have no way to check beyond what is shown on-line on the order. I stated that I wouldn't be able to wait that long, but I didn't understand why it would be another whole month beyond the original back order date. I stated that I would have to cancel the order as I couldn't wait that long. I never intended for them to cancel my order as I was going to cancel it only after I found another vendor though I understand that I should have made that more clear. It takes more than an hour to get through to them so no chance of calling them back to clarify. (55 minute wait time when I originally called and 70 minute wait time after I talked to them.) After I hung up, I noticed that two of the items that had said backordered until 9/25, now said, "In Process" - so I decided just to wait and see if the rest of it ended up being processed. I suspect all of it would have been processed from inventory delivered on or around the original back order date. But within a few minutes, everything that was backordered showed as Cancelled. Now they have cancelled everything in the order that doesn't say "In Process" which was half of the order. I am part of their rewards program so I have been paying all year knowing this order would pay for the program and now it won't because they have cancelled it. I'm done with Christian Book Distributors. Their system is really, really bad.