ChosgohearingReviews of chosgohearing.com

Response from ChosgohearingSep 25, 2026

Dear We are sorry to hear about your frustration, but we must correct several inaccuracies in your review. You claim that we refused your return and sent it back to you twice. This is not accurate. When a package is refused or returned by customs, it is not because we refused it — it is because the package did not clear customs. This can happen for a number of reasons, including improper customs declaration, missing documentation, or restricted items. We have no control over customs decisions. We did provide you with an RMA number and a return address, as you acknowledged. However, we cannot be held responsible for packages that are rejected by Chinese customs upon arrival. We also offered you a partial refund option, which you declined in favor of returning the product. We understand that international returns can be frustrating, and we sincerely regret that you had this experience. However, it is not fair to accuse us of being "unscrupulous" when we followed our stated policy and provided you with the necessary return authorization. We remain willing to work with you to resolve this matter. Please contact us [email protected] directly so we can find a solution. CHOSGO SUPPORT TEAM

Response from ChosgohearingSep 20, 2026

Dears We regret your dissatisfaction and your review. You reported that the hearing aid did not meet your needs and the sound was not loud enough. We have tried our best to help you and would like to ask you to share your hearing test report so we can check if your hearing loss exceeds the gain the hearing aid can provide. If you do not have a hearing test report, you can take a free test on our website. However, you did not accept our response and instead accused us of being rude. This communication is indeed disappointing. We provided a return RMA code and return address on February 4th. You did not return the product to us. Good communication is essential for resolving issues. We hope you will not refuse. If you would like to continue discussing product issues with us, please feel free to contact us: [email protected] I am still willing to continue working with you to resolve the problems you have encountered. Chosgo Support Team

Response from ChosgohearingSep 20, 2026

Dears Thank you for sharing your experience. We sincerely apologize for the inconvenience and trouble you encountered. We understand how disappointing it must have been for your hearing aid to malfunction after only one month of use, and we deeply regret that our communication and support process failed to meet your expectations. I reviewed our previous emails. We did indeed offer to resend you a new product (without the sound tube) for half the shipping cost of $29.90. Why did we offer this solution? 1. We felt the problem stemmed from usage, not a faulty product itself. It could be due to improper use or a loose sound tube. 2. We suggested some troubleshooting solutions, but received little feedback. 3. The one-year warranty requires you to return the product for testing. However, you would have to pay for return shipping, which would take a long time. Therefore, considering these factors, we offered to resend you a new product for half the shipping cost. If you would like to continue communicating with us about this product issue, we are happy to discuss better solutions. Please email [email protected]. Thank you very much. CHOSGO support team