ChosgohearingReviews of chosgohearing.com

Good customer service

The service was excellent.

Very great customer service! Thank you !

I need to return them for a refund. They don’t fit my ears which are small. They may be good for others just bad for me.

Excelent service and products

The RetoneFit keeps crashing on my iPhone the only fix is to uninstall and reinstall it then works for that session only and then crashes again

Excellent customer service. Very helpful and knowledgeable.

I bought CHOSGO hearing aids for $978 in May 2025, relying on the advertised 45-day money-back guarantee. Bluetooth and app connections were unreliable, and I wasn’t satisfied with the performance or setup support. I requested a return within 45 days. CHOSGO authorized it and provided an RMA and instructions for shipping the hearing aids to China. I followed their instructions and made two international return attempts. Both packages came back to me, with the second taking months. Throughout this process, I repeatedly had to explain the same history and point them back to information I had already provided. Their responses often made it feel as though they were hearing about the problem for the first time. In September 2026, they claimed I had not supplied tracking information and that they had “no information whatsoever,” despite my June 2025 email with return-shipment documentation and the extensive correspondence in the same thread. CHOSGO had specifically instructed me to prioritize postal shipping. When the first return failed and I told them UPS and FedEx quotes were approximately $300, they themselves called that cost “outrageous” and said those carriers could also cause customs-clearance difficulties. After two unsuccessful postal returns, I do not think it is reasonable to expect me to keep paying for further attempts without a workable plan, especially when the company itself discouraged the alternatives. CHOSGO also offered a $300 refund without a return, but required a five-star customer-service review first. They made that offer in June and repeated it in July 2025. I did not accept it or receive that refund. I have the emails. I still have the hearing aids and have received no refund. I’ve repeatedly asked for the promised refund or a workable prepaid return method. I’m willing to return the product, but CHOSGO needs to provide a practical way to complete the return and honor its guarantee.