chillwellshop.comReviews of chillwellshop.com

TL;DR version: 1) Does not cool rooms as advertised. My regular oscillating fan does a better job. 2) It actually INCREASED heat in my room and made it feel soupy. 3) Unit does not hold a charge. 4) Their return policy and customer service is awful. Longer version: What got me: the "reviews" on their site and on search engine results. I put trust in reviews. If other people are confirming a product's quality or usefulness, I'll give heavy weight to that and give it a go. Thousands of 4.9 - 5.0 reviews couldn't be wrong, right? Plus, Chillwell's website offered some seemingly unbeatable offers and a slick user experience. I didn't see the Trustpilot reviews until today. Wish I had! I bought two units about a week ago and received them just yesterday. They include "for best results" instructions with the product which supposedly enhances cooling effectiveness. This means you have to go through 2 extra steps (which they leave out of their marketing) to get an alleged cooling effect. Those steps are: 1) Put the cooling filter/sponge in the freezer for an hour (which you have to replace every 1-3 months apparently at $30-35 a pop) 2) Put ice in the cooling unit Wish I had known you had to do this for maximum benefit, but I went along with their instructions, anyway. I also attached the "super cooling" attachment (cost me an extra $40 or so) which is just a water container you freeze and attach to the cooler to supposedly enhance cooling. All in all, I spent nearly $200 on my purchase and applied the "for best results" steps to get things cool. The result? After 3 hours of using the unit, my small 12 X 12 room did not cool down by even one degree. In fact, it may have gotten HOTTER. My regular oscillating fan which I've had for 7 years did a better job than Chillwell. The room next to me was cooler than the one supposedly being cooled! Moreover, it felt "soupy" (humid) in the room. I suppose this shouldn't be a surprise since it's a humidifier, but that part isn't emphasized in their marketing. Wish I had read the "real" reviews before buying this product, but these are buried in the search results amongst a bunch of hungry affiliate-type websites and fake review sites. It's really concerning that so many of the search engine listings praise this product or mislead the user into believing the reviews are unbiased. Even the ones that say "Honest Customer Warning" or "Buyer Beware" are review sites promoting the product! Highly unethical and manipulative. I'm thinking Chillwell, which is earning quite a bit of money from its marketing campaigns, is behind hiring companies to spam or craft websites with positive, misleading reviews so they lull you into selling you a cheap, ineffective product. The only site where I got helpful (and honest) reviews was here at Trustpilot, and nearly every review there mirrored my experience: not as advertised. Wish I had seen this before falling for Chillwell's slick marketing. Many people in the reviews here point out the horrid customer service and even more horrendous return policy. They only issue partial refunds on products you have not used, which is a preposterous, unethical, anti-consumer policy to have. If your unit breaks on the first day? Tough luck! You are stuck with it because by opening the box and using it, you can't return it for a refund. That kind of policy ONLY benefits Chillwell and is an extremely poor and predatory manner to keep your money. Bottom line: Do not buy. These are glorified humidifier fans from a slick, scammy, shady company with a horrible return policy. They do not cool even small rooms and the units turn off randomly even while plugged in. Do not fall for the glowing reviews of this product of which it SEEMS there are thousands. The reviews are most likely 100% fake or paid for, and their refund policy benefits only Chillwell. What a great disappointment because it seemed like such a promising idea.

Habe den chill well 2.0 bei der Firma Chill Well bestellt. Dann kam heraus, dass es ein Fernsehsender Jadoo TV ist. Wollte zunächst stornieren, da die Kosten für Steuern und Versand erst nach Abschluss der Bestellung ersichtlich waren und mir das Ganze dann zu teuer wurde, ging aber nicht zu stornieren. Also Email geschrieben. Die Antwort war, dass man die Annahme verweigern muss, um keine Kosten für den Versand zu zahlen. Leider konnte ich nicht wissen, wann das Paket ankommt, also wartete ich ab und siehe da, es kam heute, aber es stand schon vor der Wohnungstür. Keine Verweigerung möglich, d.h Kosten für den Versand müsste ich komplett selber bezahlen. Zum Artikel selbst, den ich dann behalten habe, er ist sehr laut, nichts für das Schlafzimmer und kühlt eigentlich auch nicht wie versprochen, außer man sitzt direkt davor. Ich kann nur sagen, nochmal werde ich bei dieser Firma nicht bestellen, besser wegklicken.

I didn't even buy one. The YouTube diagram for this product shows that it's nothing but a humidifier. You don't need that in an already sweltering room. Save your money, folks and buy an actual air conditioner.

1. I went online to purchase a Chill Well. I input my payment info and it said it was invalid. So I aborted the transaction. I then went online again to do it. Then a page flagged to say that there's a promo on. Buy 1 unit at $89.99 and the second is $49.99. I went ahead and provided the payment info. Before I could finalize the transaction, I had second thoughts and aborted the purchase. 2. The next day, I check my bank info and found out that chill well charged both purchases in spite of my aborted purchases. The transactions were not finalized and no confirmation numbers were provided. CHILL WELL WENT AHEAD AND CHARGED FOR THE PURCHASES. 3. I called them right away and explained the situation and the lady apologized and said that I could return the packages as long as they are not opened. Nevertheless, my husband opened it and I decided to keep the unit. 4. A few days later the package with 2 units were delivered. I then called customer service and said that I would return them. I was told to take to the post office. I asked for a return label and was told that it was not necessary. I went and it was refused because there was no return label. 5. I called chill well again and told them what happened. Customer service then said that I pay for the return and the COST WOULD BE REIMBURSED. 6. I did that and enclosed the receipt for the return. Then chill well sent me an email and said all refunds have been processed and thanked me for the purchase. I DID NOT RECEIVE THE SHIPPING COST and was told that chill well does not reimburse for the return even though three different customer service agents said that I would be reimbursed. I told customer service that the agents represent the company and all three cannot be saying the same thing if such a policy does not exist. To date, I have not received my shipping cost and find it so frustrating that the company is so dishonest. This is amounting to fraud and I will be reporting to the Fraud Department.

I wish I could give this product a -zero. This product does nothing as described, the reviews are fake. Contact the seller for a refund, they said they would do a partial refund. I paid a total of $129 and they issued a refund of $9.62. Horrible product, true scam DO NOT PURCHASE THIS PRODUCT. JUST BUY A REGULAR FAN IT WORKS BETTER.

Do not buy this product it sucks ! They are not telling the truth when they say if you are not happy with product you can get a full refund . They do not give you your money back at all . It doesn’t cool off anything g and they need to charged all the ti e . Do not waste your time or money on this product .

The product sucks

Lesson Learned , Check with Trustpilot B4 buyin online ppl ! ________ just Trustpilot , means NO "YouTube" etc2