chillwellshop.comReviews of chillwellshop.com

BIG SCAM! I bought 2 chillwell portable air cond.s + an extra filter. They ran for an hr at most & did NOTHING to cool down a very sm bathroom. I've tried to contact chillwell for a mo.~ no reply back. JUST READ ON THIER SITE THEY ONLY ACCEPT RETURNS ON UNOPENED & UNUSED PRODUCTS!!! Now my emails to chillwell won't even send/go to their website 😒

Chillwell, Ontel, whatever they call themselves, are the worst when it comes to fulfilling orders. On top of that, their customer service and accountability for their poor performance are also atrocious. I made an order on July 3. Around the 18th, I got an email saying the units had been delivered to my address. I checked the lobby of my building since they also weren't at my door: nothing. I called, was placed on hold and transferred, had to repeat myself, then got a guy who told me that the items had not even left the warehouse! Mind you, what's the problem to ship when I'm in New York and the place from whence the units were coming is in New Jersey? After sending me not one but two emails saying it was delivered, it hadn't even left the warehouse!? I struggled and struggled with these people, disputed the charges with my credit card company and told Chillwell that I would. Finally, afterwards, after I completely gave up, the units arrived, only to turn out to be little toys a child would play with! What a ripoff after all that I went through to even receive them. They don't work! I didn't request a light show! All that seems to work are the different color lights you can turn on! For what? Total and complete buyer's remorse. As others have said, I wish I'd read other reviews, all of which were negative.

Paid $250 for 4 little units. Hoping they work as well as the reviews said. Should have come here first. Reasons to avoid ChillWell 1. Took 6 weeks to get. 2. In week 3/4 I emailed them and asked for the order to be cancelled. No response. No customer service phone number. 3. Followed up about 7-10 days later, again no response. 4. 2-3 days after my follow up I get an email notification stating my order is being processed and will be sent out the next day. 5. Package gets delivered while I’m at work so I can’t send it back. Email to request a refund and shipping label. They offer $125 credit but not a full refund, even though they have a 60 day return policy. 6. I declined their offer and again, asked for a full refund and a shipping label to return since they blatantly ignored all my requests. 7. Still no response. 8. Will be calling Capital One to dispute charges, since they aren’t cooperating. ChillWell / ChillWellShop.com is a scam. Sure they are cute but they don’t work in humid climates.

Went to the website to check out their devices. I put the unit in the cart to see what the total cost would be after shipping and taxes. The submission form said that it would let you review your order before it would complete. It never went to a review page, After I closed out of the web page without completing the sale, It processed without my consent. I notified the company immediately that I did not initiate the sale and to please cancel it. I tried contacting their customer service number and never reached a person. It took the company 3 weeks to email me back and say that my issue had already been resolved. They never even addressed my issue to begin with and I still have not gotten a refund for an item that I've never received. BTW, They got an old address from Paypal which I never had a chance to see. Do not purchase anything from this company.

Horrible waste of money...Out of 6, only 1 will work for an extended time and not leak...OPPS, it just died...SOOO...Out of 6, 6 aren't worth a crap....OHHH...And they wouldn't return our calls or emails or send us a return label...So guess who got screwed and who got $400 richer...DON'T BUY THIS PRODUCT...Seriously.

It doesn't cool and only runs about an hour before it loses charge. It can't be used plugged in because the cord is too short to reach a socket. I have emailed them several times with no response. P[ease do not purchase this piece of junk.

This is the single worst purchase I have ever made online. This thing is a piece of junk. It doesn't do what they say, doesn't cool any room but will cool you when it's two feet in front of you blowing straight on you. My unit leaks water all over my desk constantly and after 40 days, two of the blades on the fan snapped off and rendered the unit completely useless. Stay away from this cheap piece of junk at all costs.

Everything they say about these units is a lie. They do not work at all. trying to return them is utterly impossible. DO NOT BUY THEm. You will never get your money back.